Rebecca Shaver
Springfield,MO
Summary
Dynamic ROI Specialist with extensive experience at MRO, adept at ensuring HIPAA compliance and safeguarding patient confidentiality. Proven track record in data management and effective communication, enhancing client relations and streamlining medical records processes. Detail-oriented and independent, I excel in navigating complex regulatory environments while delivering exceptional customer service.
Overview
21
21
years of professional experience
Work History
ROI Specialist
MRO
Springfield, Missouri
03.2025 - Current
- Managed release of patient medical records in compliance with HIPAA regulations.
Reviewed requests and obtained necessary patient data while ensuring information accuracy.
Provided customer service for patient inquiries during walk-ins.
Ensured compliance with legal standards and maintained accurate record management.
Demonstrated strong communication skills through effective interactions with patients.
Performed administrative duties with keen attention to detail and independence.
Maintained knowledge of medical terminology relevant to patient record management.
Staying informed on federal regulations regarding mental health and substance abuse records.
Laboratory Secretary
Cox Health
08.2020 - 06.2021
- Worked in a fast-paced environment, entering patients charts and taking Dr. ordered blood work, getting it to the laboratory and send results to the proper doctor and doctor's offices, here in Springfield and in St. Louis.
Lead Teacher
Developmental Center of the Ozarks
01.2005 - 01.2010
- Developed curriculum for preschool aged children.
- Developed IFSP's for children with developmental disabilities.
- Worked as liaison between DCO and OACAC Head start in regards to the children in the program.
Education
Certificate - Release of Information Specialist
AHIOS Institute
Springfield, MO11-2025
Dental Assistant Certificate - St Louis, MO
Vatterott College
St Louis, MO01.2007
Skills
- Data entry and management
- HIPAA compliance
- Customer service
- Record keeping
- Medical terminology
- Attention to detail
- Medical records management
- Document scanning
- Verbal and written communication
- Medical software proficiency
- Paperwork processing
- Client relations
- Release of information paperwork
- Quality control checks
- Independent work skills
- Medical record safeguarding
- File organization
- Information retrieval
- Health information management
- Patient confidentiality
- ROI processes for medical releases
- Detail-oriented approach
- Computer proficiency
- Effective communication skills
- Adaptability and problem solving
Timeline
ROI Specialist
MRO
03.2025 - Current
Laboratory Secretary
Cox Health
08.2020 - 06.2021
Lead Teacher
Developmental Center of the Ozarks
01.2005 - 01.2010
Certificate - Release of Information Specialist
AHIOS Institute
Dental Assistant Certificate - St Louis, MO
Vatterott College