Kathryn Kai
Omaha,NE
Summary
Confidentiality-focused professional with a background in medical assisting, customer service, and ROI operations. Demonstrated ability to verify patient information, manage protected health data, and resolve inquiries with accuracy. Ready to support compliant, efficient medical records workflows.
Overview
27
27
years of professional experience
Work History
ROI Specialist
Datavant
Omaha, NE
10.1999 - 08.2026
- Managed release of information requests for Datavant health records workflows.
- Reviewed medical charts for HIPAA compliance and authorization accuracy.
- Verified patient identity before processing protected health information requests.
- Logged requests in Datavant systems and maintained clear case notes.
- Applied privacy rules to handle confidential records and sensitive data.
- Resolved customer inquiries about status, requirements, and documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Assisted patients with requests for their medical records, guiding them through the process.
Customer Service Representative
H&H Automotive
Omaha, Nebraska
01.2017 - 04.2019
- Answered calls and scheduled repair appointments for service department
- Coordinated information between technicians, advisors, and service customers
- Resolved customer concerns with calm, professional communication
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Medical Assistant
Serena Group
Omaha, Nebraska
02.2016 - 06.2016
- Collected vital signs and prepared patients for examinations.
- Managed medical supplies and restocked treatment areas for daily use.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Assistant
Internal Medicine and Family Practice
Omaha, Nebraska
06.2012 - 11.2015
- Collected vital signs and prepared patients for examinations.
- Scheduled appointments and coordinated follow-up visits with care teams.
- Assisted providers during procedures and maintained sterile exam rooms.
- Communicated instructions and answered patient phone calls with professionalism.
- Managed medical supplies and restocked treatment areas for daily use.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Associate of Science - Medical Assisting
Nebraska College of Business
Omaha, NE12-1999
Skills
- Release of information
- HIPAA compliance
- Medical record review
- Patient identity verification
- Datavant systems
- Health information management
- Protected health information
- Attention to detail
- Privacy regulations
- Effective communication
- Problem solving
- Confidentiality management
- Medical records management
- Document scanning
- Medical terminology
- Records management
- Electronic medical records handling
- Medical records audits
- HIPAA regulations
- New patient chart preparation
- Patient confidentiality
- Medical terminology understanding
- Scheduling appointments
- EMR / EHR
- Appointment scheduling
- Medical office procedures
- EMR systems
- Customer service
- Scanning and imaging software
Timeline
Customer Service Representative
H&H Automotive
01.2017 - 04.2019
Medical Assistant
Serena Group
02.2016 - 06.2016
Medical Assistant
Internal Medicine and Family Practice
06.2012 - 11.2015
ROI Specialist
Datavant
10.1999 - 08.2026
Associate of Science - Medical Assisting
Nebraska College of Business