Kai Simms
Clyde
Summary
Dynamic practice manager with over 20 years of experience in clinical environments. Proven track record in delivering exceptional patient care and proficiency in managing diverse teams. Expertise in overseeing daily operations, ensuring compliance with regulatory standards, and establishing budgets. Aiming to transition dental practice management expertise into medical practice administration.
Overview
21
21
years of professional experience
Work History
Office Manager
Abilene Family Dentistry
Abilene
12.2021 - 07.2024
- Managed operations as the sole front desk receptionist, answering multi-phone lines, handling cash, scheduling appointments, and processing insurance claims and payments for the new office storefront.
- Implemented streamlined office procedures to improve patient experience and optimize dental staff workflow.
- Ability to prioritize a high volume of clinical information into action driven solutions and provide concise treatment coordination and financial guidance to patients with complex treatment plans.
- Handled A/P and A/R processing, completed bank deposits, and balanced credit card transactions.
- Negotiated contracts and services with supply vendors, dental labs, credit processing companies, consultants and insurance companies.
- Eliminated redundant 3rd party vendors and adjusted labor to achieve almost $100k in reduced annual expenses.
- Established annual revenue and collection targets, implementing strategic plans to achieve financial goals.
- Facilitated the hiring process by identifying potential candidates and making hiring decisions.
- Conducted quarterly meetings and ensured State regulatory compliances were met.
- Acted with integrity and visionary leadership on behalf of the owner in all business decisions for two office locations.
- Oversaw general contracting projects.
Operations Manager
MONARCH DENTAL-SMILE BRANDS INC
Abilene
09.2003 - 11.2019
- Successfully manage and oversee all aspects of patient care, business operations and employee responsibilities for a busy dental service organization.
- Proven ability to work with varying clinical professionals, our community of patients and staff by providing a kind and supportive presence. Excellent empathetic communication style is the hallmark of my contribution to care for patients with varying needs and or conditions while enabling their best outcome.
- Managed the financial success of the business by analyzing monthly P/L and maintaining a top 10 nationwide EBITDA percentage, including a 42% EBITDA.
- Advocated for patients by addressing concerns and complaints to ensure timely resolutions.
- Managed employee retention through hiring staff and conducting terminations while providing training and coaching opportunities.
- Implemented strict sterilization and disinfection training and practices.
- Initiated contracts with3rd party financing options to increase patient treatment acceptance.
- Utilized previous registered dental assistant background to collaborate with dental professionals to improve company wide standards of care.
- Facilitated monthly OSHA and HIPAA compliance training and State of Texas Radiology standards.
Education
Bachelor of Science - Biology
Grambling State University
Grambling, LA06-1997
Skills
- Office management
- Financial analysis/business development
- Prioritization and time management
- Emotionally intelligent and effective communication
- Optimistic cohesive leadership style
- Marketing/Branding
Timeline
Office Manager
Abilene Family Dentistry
12.2021 - 07.2024
Operations Manager
MONARCH DENTAL-SMILE BRANDS INC
09.2003 - 11.2019
Bachelor of Science - Biology
Grambling State University