Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kaia  Cohen

Kaia Cohen

Saint Petersburg,Florida

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. My experiences in the service industry has only increased by providing hands on services as an esthetician, where I am held to a high standard of quality, communication, and confidence with clients I am serving. I am eager and prepared to continue growing into an exceptional addition to your team.


Overview

9
9
years of professional experience

Work History

Licensed Paramedical Esthetician

Kaia Ellie Skincare
12.2024 - Current
  • Self employed esthetician, as well as independent contractor
  • Performs advanced facial treatments such as chemical peels, microdermabrasion, and dermaplaning to improve skin texture and appearance.
  • Increased overall client satisfaction by maintaining a clean, comfortable, and professional treatment environment.
  • Delivered exceptional customer service, resulting in a high level of repeat clientele and positive word-of-mouth referrals.

Hostess

Whiskey Cake
05.2023 - 12.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server

The Beach Plum
05.2021 - 08.2022
  • Server
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Sales Associate

Nordstrom Rack
03.2022 - 06.2022
  • Cashier
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Entrusted with securing all liquid profits at closing shift.


Sales Associate

Kaya Jewelers
01.2016 - 01.2019
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Cleansed and maintained Jewelry.
  • Entrusted with high value goods.

Education

Associate of Arts - Business Management

Hillsborough Community College
Tampa, FL
12-2024

No Degree - Licensed Paramedical Esthetician (600 Hour)

Cortiva Institute
Saint Petersburg, FL
12-2024

No Degree - CC Licensed Private Investigation

Hillsborough Community College
Tampa, FL
01-2022

Skills

  • Exceptional communication skills
  • Medical terminology
  • Client satisfaction oriented
  • Quick learner
  • Eager to provide exceptional dining experiences
  • Enjoys collaborating with others

Timeline

Licensed Paramedical Esthetician

Kaia Ellie Skincare
12.2024 - Current

Hostess

Whiskey Cake
05.2023 - 12.2023

Sales Associate

Nordstrom Rack
03.2022 - 06.2022

Server

The Beach Plum
05.2021 - 08.2022

Sales Associate

Kaya Jewelers
01.2016 - 01.2019

Associate of Arts - Business Management

Hillsborough Community College

No Degree - Licensed Paramedical Esthetician (600 Hour)

Cortiva Institute

No Degree - CC Licensed Private Investigation

Hillsborough Community College
Kaia Cohen