Kaia Cohen
Saint Petersburg,Florida
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. My experiences in the service industry has only increased by providing hands on services as an esthetician, where I am held to a high standard of quality, communication, and confidence with clients I am serving. I am eager and prepared to continue growing into an exceptional addition to your team.
Overview
9
9
years of professional experience
Work History
Licensed Paramedical Esthetician
Kaia Ellie Skincare
12.2024 - Current
- Self employed esthetician, as well as independent contractor
- Performs advanced facial treatments such as chemical peels, microdermabrasion, and dermaplaning to improve skin texture and appearance.
- Increased overall client satisfaction by maintaining a clean, comfortable, and professional treatment environment.
- Delivered exceptional customer service, resulting in a high level of repeat clientele and positive word-of-mouth referrals.
Hostess
Whiskey Cake
05.2023 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
The Beach Plum
05.2021 - 08.2022
- Server
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Nordstrom Rack
03.2022 - 06.2022
- Cashier
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Entrusted with securing all liquid profits at closing shift.
Sales Associate
Kaya Jewelers
01.2016 - 01.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Cleansed and maintained Jewelry.
- Entrusted with high value goods.
Education
Associate of Arts - Business Management
Hillsborough Community College
Tampa, FL12-2024
No Degree - Licensed Paramedical Esthetician (600 Hour)
Cortiva Institute
Saint Petersburg, FL12-2024
No Degree - CC Licensed Private Investigation
Hillsborough Community College
Tampa, FL01-2022
Skills
- Exceptional communication skills
- Medical terminology
- Client satisfaction oriented
- Quick learner
- Eager to provide exceptional dining experiences
- Enjoys collaborating with others
Timeline
Licensed Paramedical Esthetician
Kaia Ellie Skincare
12.2024 - Current
Hostess
Whiskey Cake
05.2023 - 12.2023
Sales Associate
Nordstrom Rack
03.2022 - 06.2022
Server
The Beach Plum
05.2021 - 08.2022
Sales Associate
Kaya Jewelers
01.2016 - 01.2019
Associate of Arts - Business Management
Hillsborough Community College
No Degree - Licensed Paramedical Esthetician (600 Hour)
Cortiva Institute
No Degree - CC Licensed Private Investigation
Hillsborough Community College
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