Kaia Griffin
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sudler Property Management
03.2022 - 03.2024
- Exemplified proficient knowledge of Microsoft Office, Word and Excel, as well as general computer skills.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Primary point of contact for all residents to ensure that all service requests are promptly and professionally resolved.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Customer Service Representative
WellSense Health Plan
08.2020 - 02.2022
- Diligently maintained a comprehensive customer database to ensure accurate documentation of clients and their profiles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Fashion Consultant
Saks Fifth Avenue
03.2017 - 06.2020
- Registered clientele per registration protocols into software database.
- Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
- Maintain a consistent high level of service by creating and developing excellent client relationships as the brand expert and department representative.
- Developed and implemented individual care plans tailored to needs of each client.
- Expanded clientele through referrals, social media marketing, and targeted outreach initiatives that showcased the value of personalized fashion consulting services.
- Merchandised store inventory in seasonal and brand displays.
Education
Bachelor of Arts in Strategic, Legal, and Management Communications -
Howard University
Washington, DC01.2017
Skills
- Customer Relations
- Product and service knowledge
- Training and Development
- Staff Management
- Workload Management
- Customer Relationship Management (CRM)
- Negotiation and Conflict Resolution
- Strategic Planning
- MS Office
- Documentation And Reporting
- Project management abilities
- Customer Service
Accomplishments
Founder and owner of AR Luxury Event Spaces located in Springfield, Illinois.
Efficiency
Ensure the smooth operation of office tasks by managing schedules and providing assistance with confidential document preparation.
Administrative Skills
- Excellent MS Office knowledge
- Outstanding organizational and time management skills.
- Familiarity with office gadgets and applications (e.g. ecalendars and Microsoft software).
- Excellent verbal and written communications skills
- Mission-driven focus with emphasis on serving clients.
Timeline
Assistant Manager
Sudler Property Management
03.2022 - 03.2024
Customer Service Representative
WellSense Health Plan
08.2020 - 02.2022
Fashion Consultant
Saks Fifth Avenue
03.2017 - 06.2020
Bachelor of Arts in Strategic, Legal, and Management Communications -
Howard University
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