Kaia McGee
Richmond,VA
Summary
'Technology Experience Lead' is a unique position specific to Topgolf, and I work in the facilities department where I quickly advanced to a leadership role, despite having no prior maintenance or IT experience. I'm eager to learn and grow with a company that values potential and invests in dedicated employees.
Overview
3
3
years of professional experience
Work History
Facilities Team Lead/T.E. (Technology Experience) Lead
Topgolf
Richmond, VA
03.2023 - Current
- Assist in managing a team of 10, overseeing repairs, general maintenance, and cleaning.
- Proficient with hand and power tools.
- Comfortable working at heights and outdoors.
- Electrical/wiring experience: GFCI and receptacle outlets, motors, PCB repair, LED lighting drivers, and relay switches.
- Troubleshoot PLC/network issues, Windows & macOS systems, Toptracer systems, and point of sale devices.
- Handled audio-visual setup through HDMI and screen casting.
- Operated equipment for audio-visual purposes, including microphones and PA systems.
- Conducted frequent re-imaging of game systems to resolve software issues.
Facilities Associate
Topgolf
Richmond, VA
04.2022 - 03.2023
- Managed facility maintenance schedules to ensure smooth operations.
- Implemented safety protocols, fostering a secure workplace environment.
- Trained new staff on facility procedures and best practices for operational excellence.
- Diagnosed and fixed diverse equipment problems.
Education
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Virginia Commonwealth University
01.2021
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- SAVI, Windows, macOS, linux, clonezilla, DirecTv, LG TVs
- Quality control
- Performance monitoring
- Complaint resolution
Awards
I was awarded Topgolf's Star Award, based on peer voting, for two consecutive years (Bronze in 2024, Silver in 2025.)
Timeline
Facilities Team Lead/T.E. (Technology Experience) Lead
Topgolf
03.2023 - Current
Facilities Associate
Topgolf
04.2022 - 03.2023
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Virginia Commonwealth University