Ethan Gerson
Saint Louis
Summary
Detail-oriented expert in facilities service management, recognized for enhancing operational workflows and mentoring staff. Adept at coordinating projects across departments, ensuring effective communication and performance optimization.
Overview
16
16
years of professional experience
Work History
Business Title Team Lead Facilities Service
Washington University
St Louis, MO
02.2022 - Current
- Led team in implementing best practices to enhance operational efficiency, scheduling for the shipping and receiving team as well as the data analysis staff.
- Facilitated training programs for new staff, improving onboarding processes, and running day to day operations.
- Coordinated cross-departmental projects to streamline workflows and communication for all the departments with WashU service partners and vendors.
- Analyzed performance metrics, identifying areas for process optimization and emergency readiness for operations during all hospital hours.
- Digitizing the delivery system for WashU Pediatrics, Microbiology department and Emergency Medicine department.
- Running the data analysis system and digitizing documents for doctors and staff of WashU pediatrics department.
Fiber Optic Splicer- Team Lead
MasTec
4 Midwest Dr, Pacific MO 63069
06.2020 - 02.2022
- Operated fusion splicing equipment to connect fiber optic cables and Splicing coax cable for Spectrum cable under the contract of Mastec.
- Conducted testing and troubleshooting of fiber optic networks to ensure optimal performance. Reviewing maps and creating designs for new upgrades in the Spectrum Plant with design managers.
- Collaborated with team members to implement best practices in cable installation techniques. Running fiber and running coax for customers internal and external, making building
updates. - Maintained accurate documentation of splicing records and network configurations. Splicing fiber in emergencies for Spectrum and in commercial-scale construction projects.
Fiber Splicer
KAC Communications
Manchester, MO 63088
02.2015 - 06.2020
- Responsibilities include walking out a job site, submitting time, labor, and footage.
- Completing construction work and cable installation. Returning to job site should any problems arise.
- Working with other fiber optic splicers to guarantee the fastest way to return services to customers.
- Troubleshot and repaired faulty connections, enhancing system reliability and reducing downtime. Emergency over night fiber repair.
Residential Cable Technician
Telecrafters / Cavo Communications
Natural Bridge, MO
01.2010 - 02.2015
- Installed and serviced residential cable systems, ensuring optimal performance and customer satisfaction. Installing cable and answering problem calls in 6-7 homes per day.
- Perform installs, disconnects, downgrades, and upgrades for residential customers. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
- Concentration on customer satisfaction, leaving the job site in excellent condition.
- Trained junior technicians on best practices for equipment handling and customer interaction protocols.
Education
Associate of Science - Restaurant Operations, Chocolatier, Sous-Chef
L'Ecole Culinaire
St Louis, MO06-2008
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Business Title Team Lead Facilities Service
Washington University
02.2022 - Current
Fiber Optic Splicer- Team Lead
MasTec
06.2020 - 02.2022
Fiber Splicer
KAC Communications
02.2015 - 06.2020
Residential Cable Technician
Telecrafters / Cavo Communications
01.2010 - 02.2015
Associate of Science - Restaurant Operations, Chocolatier, Sous-Chef
L'Ecole Culinaire