Kaia Orange
Bayonne,NJ
Summary
Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Forever 21
Jersey City, NJ
08.2019 - Current
- I train associates on the register and sale
- I overlook loss prevention
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
- Supervised cash handling processes to ensure accuracy of transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate in Science (AS) - Criminal Justice
Berkeley College
Newark, NJ04-2021
High school diploma -
Bayonne High School
Bayonne, NJ06.2019
Skills
- Beginner Spanish
- Willing to learn new things
- Used to fast-paced environment
- Customer service
- Time management
- Employee training
- Loss prevention
- Employee motivation
- Teamwork
- Multitasking capacity
- Hiring and training
- Cash auditing
- Customer experience
Languages
Spanish, Beginner
Timeline
Assistant Store Manager
Forever 21
08.2019 - Current
Associate in Science (AS) - Criminal Justice
Berkeley College
High school diploma -
Bayonne High School