Skye Palmer
Leander
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
6
6
years of professional experience
Work History
Store Manager
Sherwin-Williams
Austin, TX
04.2025 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with district leadership on initiatives to improve store profitability and customer engagement.
- Implemented inventory management practices to reduce shrinkage and optimize stock levels.
- Conducted regular staff evaluations, promoting professional development and enhancing team capabilities.
Assistant Manager
Sherwin-Williams
02.2024 - 04.2025
- Develop relationships with customers to understand business and service needs
- Ensure store is in compliance with all current safety and audit practices.
- Preform sales calls with 60+ new, current, and outside potential wholesale customers to meet a variety of needs and offers that may benefit their business.
- Coordinate and plan work requirements for all areas of the warehouse to ensure all jobs are completed in an efficient manner
- Manage and support employee training, development, performance management, and corrective action
- Lead employee resource groups by holding various independent professional trainings as well as coordinate employee appreciation/social events.
Customer Service Specialist
Sherwin-Williams
09.2020 - 01.2024
- Assist all customers in store and via phone or email with problem solving current needs or providing proper products and services
- Ensure measurable growth of customer satisfaction through high standards of excellent sales service.
- Follow and achieve sales goals on a monthly, quarterly and yearly basis.
- Implement and maintain visual merchandising standards including promotional packages, sales floor displays, and frequent plan-o-gram updates.
Education
High School -
Klein Collins High School
Spring, TX01-2019
Skills
- Skilled multitasking
- Multi-step problem solving
- Oral and written communication
- Pacesetter leadership
- Time management
- Interpersonal
- Sales & customer service
- Presentation competency
- Beginner Spanish
- Project research and execution
Timeline
Store Manager
Sherwin-Williams
04.2025 - Current
Assistant Manager
Sherwin-Williams
02.2024 - 04.2025
Customer Service Specialist
Sherwin-Williams
09.2020 - 01.2024
High School -
Klein Collins High School