Kaia Schindler
Monmouth,ME
Summary
Dynamic hospitality professional with extensive experience as Owner/Operator at Sweet Olive Market and Bakery. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in business planning and relationship management, fostering a collaborative team environment while implementing effective marketing strategies to drive sales and brand visibility.
Overview
30
30
years of professional experience
Work History
Waitress/Cook
Route 202 Pizza and Grille
10.2025 - Current
- Provided exceptional customer service to enhance dining experience.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure efficient meal preparation.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Handled cash transactions accurately, ensuring balanced register at end of shift.
- Adapted quickly to changing priorities during peak dining hours.
Owner/Operator
Sweet Olive Market and Bakery
01.2023 - 02.2025
- Developed comprehensive business plan outlining operational goals and strategies.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Implemented marketing initiatives to increase brand visibility and attract new clients.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
General Manager
Pontchartrain Yacht Club
04.2008 - 01.2023
- Directed daily operations to enhance service quality and member satisfaction.
- Implemented strategic initiatives to optimize club resources and financial performance.
- Oversaw staff training programs, fostering a culture of excellence and teamwork.
- Developed marketing strategies to increase club visibility and member engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed member feedback to drive improvements in services and amenities offered.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Owner/Operator
Juniper Restaurant
01.2002 - 08.2005
- Oversaw inventory management, optimizing stock levels for peak performance.
- Trained and mentored staff on customer service best practices and operational procedures.
- Cultivated relationships with local suppliers, ensuring fresh ingredient sourcing and sustainability.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Owner/Operator
Java Grotto Coffee House
05.1996 - 08.2005
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to increase brand awareness and drive sales.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Education
Louisiana State University
Baton Rouge, LASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Safe food handling
- Hospitality service expertise
- Time management
- Relationship management
- Food production
- Front-of-house display creation
- Food handling safety
- Menu development
- Staff supervision
- Customer engagement
- Business planning
- Small business operations
- Employee scheduling
- Accounting oversight
- Menu pricing and writing
- Problem-solving
- ServSafe food manager
- Catering services
- Event coordination
- Managing reservations and large parties
- Supply ordering and management
Timeline
Waitress/Cook
Route 202 Pizza and Grille
10.2025 - Current
Owner/Operator
Sweet Olive Market and Bakery
01.2023 - 02.2025
General Manager
Pontchartrain Yacht Club
04.2008 - 01.2023
Owner/Operator
Juniper Restaurant
01.2002 - 08.2005
Owner/Operator
Java Grotto Coffee House
05.1996 - 08.2005
Louisiana State University