Toni Johnston
Hawthorne,NV
Summary
Proven multitasker and team collaborator, I excelled at Middlegate Station by maintaining high service standards and cleanliness, even in peak times. Skilled in cash handling and customer service, I enhanced guest experiences and safety across roles, including a night auditor at Hampton Inn & Suites, showcasing adaptability and a keen eye for detail.
Overview
12
12
years of professional experience
Work History
Waitress/cook
Middlegate Station
10.2021 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Night Auditor
Hampton Inn & Suites By Hilton
02.2019 - 09.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Elderly Caregiver
Homestead Assisted Living
09.2012 - 10.2014
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Education
Churchill County Highschool
Fallon, NV05.2011
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Order Taking
- Hospitality service expertise
- Food station setup
- Warm and Friendly
- Team Player
- Reliable and Responsible
- Teamwork and Collaboration
- Adaptable and Flexible
- Cleaning and sanitizing
- Attention to Detail
- Transactions and Cash Handling
- Relationship Building
- Performance Improvement
Timeline
Waitress/cook
Middlegate Station
10.2021 - 09.2024
Night Auditor
Hampton Inn & Suites By Hilton
02.2019 - 09.2021
Elderly Caregiver
Homestead Assisted Living
09.2012 - 10.2014
Churchill County Highschool
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