Kaiah Amsden
Jacksonville,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through personalized service and effective communication. Skilled in maintaining cleanliness and sanitation while demonstrating a strong work ethic. Recognized for exceeding sales targets and training new employees to uphold service excellence.
Overview
5
5
years of professional experience
Work History
Deli Floor Specialist
Publix
06.2024 - Current
- Facilitated successful project completion through coordination with other trades such as electricians, plumbers, painters.
- Upheld company reputation through consistent adherence to established policies, procedures, guidelines, codes of conduct.
- Proactively addressed potential issues before they escalated into more significant problems requiring expensive repairs or replacements.
- Implemented sustainable practices whenever possible to minimize environmental impact while still meeting client requirements.
- Reduced safety hazards with thorough attention to detail in identifying and repairing damaged flooring.
- Collaborated with team members to complete large-scale flooring projects within tight deadlines.
- Streamlined inventory management for efficient product replenishment and improved sales.
- Contributed to business growth by collaborating with marketing teams to promote company services effectively.
- Consistently met or exceeded performance benchmarks for speed, accuracy, and quality of work completed.
Server
Chilis Bar & Grill
08.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shift Supervisor
Taco Bell Restaurant
08.2020 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Education
Bachelor In Business Administration - Bachelors in Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Hospitality service expertise
- Flexible schedule
Languages
French
Elementary
Timeline
Deli Floor Specialist
Publix
06.2024 - Current
Server
Chilis Bar & Grill
08.2022 - 03.2024
Shift Supervisor
Taco Bell Restaurant
08.2020 - 06.2022
Bachelor In Business Administration - Bachelors in Business Administration
Colorado Technical University