Margaret Bravo
Houston,TX
Summary
Hardworking Deli Clerk with [Number] years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Well-organized [Job Title] skilled at providing customers with accurate and quick service. Offering [Number] years of experience in customer service, preparing [Type] food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Overview
15
15
years of professional experience
Work History
Deli Specialist/Customer Service Specialist
HEB Grocery Store
Houston, TX
08.2007 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Grayling High School
Grayling, MI06.2005
Skills
- Employee Training and Supervision
- Recommendations for Change
- Upbeat and Positive Personality
- Temperature Assessments
- Cleaning and Sanitizing
- Calm and Professional Under Pressure
- Customer Insight
- Customer Service
Timeline
Deli Specialist/Customer Service Specialist
HEB Grocery Store
08.2007 - Current
High School Diploma -
Grayling High School