Kaia "Leo" Sahno
Clearwater,FL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Co
03.2021 - 03.2024
- Customer Service
- Management
- Cash responsibility
- Opening and Closing procedures
- Daily Floor Play to organize and assign teams of up to twelve partners per shift
- De-escalation and Protecting a Team Training Plan
- Providing for the Customer Training Plan
- Food Safety Certification and Health Code standard Training
- Inventory Management
Shift Lead
The Blend Coffee & Cocktails
03.2023 - 09.2024
- Customer Service
- Money handling
- Opening and closing procedures
- Food handling
- Cleanliness and inventory
Sales Associate/Seasonal Supervisor
Spencer’s Gifts
08.2019 - 05.2021
- Customer Service
- Sales Service
- Maintenance, cleanliness, and inventory
- Opening and Closing procedures
- Counting registers/making bank statements
Cashier/Cook/Server
Tijuana Flats
06.2018 - 11.2019
- Waiting tables
- Serving alcohol (Beer + Wine)
- Cashier, Take out and Dining in
- Customer Service
- Cleanliness, organization, and responsible food handling
- Cooking, Food preparation for open and close
- Training new employees
Social Media Manager
Remax Real Estate
01.2017 - 01.2018
- Cooperation with the Dorwin team
- Experience in computer technology (uploading, compressing, and converting videos; creating and organizing drip campaigns)
- Videoing and putting together videos for the Dorwin’s drip campaigns
- Navigating and working Liondesk website.
Cashier
Nelson’s Family Campground (Seasonal)
05.2016 - 08.2016
- Running/Participating in activities involving entertainment of all ages, including children
- Experience in cleaning
- Cashier and customer service experience, including answering phone calls.
Education
No Degree - High School Teaching
The University of Tampa
Tampa, FLNo Degree - Business/Communications
St. Petersburg College
Clearwater, FLSkills
- Customer Loyalty
- Corrective Actions
- Job Assignments
- Loss Prevention Strategies
- Shift Work
- Food Safety and Sanitation
- Performance Goals
- Effective Listening and Communication
- Productivity Performance
- Motivational Leadership
- Operation Monitoring
- Program Improvements
- Regulatory Compliance
- Employee Coaching and Mentoring
Timeline
Shift Lead
The Blend Coffee & Cocktails
03.2023 - 09.2024
Shift Supervisor
Starbucks Coffee Co
03.2021 - 03.2024
Sales Associate/Seasonal Supervisor
Spencer’s Gifts
08.2019 - 05.2021
Cashier/Cook/Server
Tijuana Flats
06.2018 - 11.2019
Social Media Manager
Remax Real Estate
01.2017 - 01.2018
Cashier
Nelson’s Family Campground (Seasonal)
05.2016 - 08.2016
No Degree - High School Teaching
The University of Tampa
No Degree - Business/Communications
St. Petersburg College
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