Kaiden Allen
West Jordan
Summary
Efficient and conscientious, bringing strong organizational skills and keen eye for detail. Proficient in teamwork, task management, and ensuring high-quality results. Solid work ethic drives commitment to completing tasks quickly with minimal errors. Seeking to contribute as Team Member with relevant skills in collaboration and effective problem-solving.
Overview
5
5
years of professional experience
Work History
International Missionary
Church of Jesus Christ of Latter Day Saints
Guatemala City
12.2024 - 01.2026
- Mentored new missionaries on how to effectively navigate unfamiliar environments safely.
- Cultivated relationships with local leaders in order to build bridges between cultures and religions.
- Gained extensive knowledge of cultural norms and customs through immersive field experience in various countries.
- Established trust within community through selfless acts of service.
- Created detailed itineraries for over 40 mission trips, ensuring safety standards were met at all times.
Call Center Associate
Jordan Credit Union
Draper, Utah
01.2024 - 01.2024
- Provided timely resolution to customer issues, consistently achieving satisfactory customer satisfaction ratings. With over 50 customer calls per day.
- Proactively identified opportunities for cross-selling additional products or services during conversations with customers.
- Demonstrated proficiency in navigating multiple software programs simultaneously while communicating with customers on the phone.
- Utilized advanced knowledge of company products and services to provide tailored solutions for customer needs.
- Managed customer escalations effectively by remaining calm under pressure while providing a satisfactory resolution.
Certified Team Member
Chick-fil-a
West Jordan, UT
01.2021 - 01.2024
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Promoted a culture of continuous learning within the team by initiating training sessions 3+ times a week, sharing best practices, and encouraging skill development.
Education
Bachelors Nursing Degree - Nursing
Galen College of Nursing
Louisville, KY10-2029
EMT - Emergency Medicine
Salt Lake Community College
Salt Lake City, UT04-2026
High School Diploma -
West Jordan High School
West Jordan, UT01-2022
Skills
- Mechanically Inclined
- Compliant Resolution
- Cash Handling
- Workplace Safety
- Customer Service
- Decision Making Capabilities
- Collaboration and Teamwork
- Training and Mentoring
- Leadership Qualities
- CPR certified
Languages
Spanish - Advanced
Portuguese - Conversational
Timeline
International Missionary
Church of Jesus Christ of Latter Day Saints
12.2024 - 01.2026
Call Center Associate
Jordan Credit Union
01.2024 - 01.2024
Certified Team Member
Chick-fil-a
01.2021 - 01.2024
Bachelors Nursing Degree - Nursing
Galen College of Nursing
EMT - Emergency Medicine
Salt Lake Community College
High School Diploma -
West Jordan High School