Kaiden Lewis
Manhattan
Summary
Dynamic retail professional with a proven track record at Ace Hardware, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and strategic visual merchandising. Skilled in teamwork and cash handling, consistently maintaining a clean and organized environment while resolving issues with empathy.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Ace Hardware
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Shift Leader
Pizza Hut
03.2022 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Policy and procedure adherence
- Truck unloading
- Calm demeanor
Timeline
Retail Sales Associate
Ace Hardware
04.2024 - Current
Shift Leader
Pizza Hut
03.2022 - 03.2023
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