Kaidyn Troy
Ramsey,MN
Summary
Accomplished Independent Insurance Adjuster with a proven track record of enhancing customer satisfaction and streamlining claims processing at Dave Troy. Skilled in claims investigation and demonstrating professional ethics, adept at managing sensitive situations and conducting detailed damage assessments. Achieved a significant reduction in claim processing time through effective policy analysis and technical knowledge. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
2
2
years of professional experience
Work History
Independent Insurance Adjuster
Myself
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Insuran
Claim Assistant
Dave Troy
08.2023 - 07.2024
- Reduced claim processing time by continually updating and maintaining digital records for easy access and retrieval.
- Enhanced customer satisfaction by providing timely and accurate claim updates through consistent communication.
- Delivered prompt resolutions to disputes involving coverage or settlement amounts, ensuring fair outcomes for all parties involved.
- Streamlined claims processing by implementing efficient organizational systems and prioritizing tasks effectively.
- Facilitated a smooth workflow within the department through proficient multitasking abilities and attention to detail in handling multiple claims simultaneously.
Security Officer
DECC
09.2022 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Associate of Applied Science - Aviation Management
Lake Superior College
Duluth, MNHigh School Diploma -
Anoka High School
Anoka, MN05.2022
Skills
- Claims Investigation
- Professional ethics
- Technical knowledge
- Property valuation
- Liability Determination
- Policy analysis
- Damage Assessment
- Insurance Law Understanding
Affiliations
- DeMolay
Timeline
Independent Insurance Adjuster
Myself
07.2024 - Current
Claim Assistant
Dave Troy
08.2023 - 07.2024
Security Officer
DECC
09.2022 - 05.2023
Associate of Applied Science - Aviation Management
Lake Superior College
High School Diploma -
Anoka High School
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