Kaiita Jones
New Life Covenant Church Southeast
Markham,IL
7
years of professional experience
Director of Outreach building outreach services that connect 250+ participants per event with practical support across food access, housing referrals, and community engagement. Directs program operations, timelines, and partner coordination with 5+ partners across 4+ programs each month while keeping service delivery aligned with participant needs.
Work History
Director of Outreach
8 Months- Lead community outreach programs that connect families to food assistance, housing resources, legal support, and health referrals.
- Plan and manage outreach projects from timelines and logistics through cross-functional coordination, deliverables, and post-program evaluation.
- Manage Food4Life pantry operations across client intake, volunteer coordination, inventory, facility needs, and continuous process improvement.
- Improve client flow to reduce intake bottlenecks, strengthen service delivery, and identify staffing needs before delays build downstream.
- Coordinate resource navigation and referrals by partnering with internal ministries and external organizations to address family needs.
- Execute Greenwood Fest for 355 registered participants, distributing 650 bookbags and generating 112 volunteer sign-ups.
- Track participation, outcomes, operational needs, and community impact to support leadership reporting, funding opportunities, and program sustainability.
Program Operations Manager
2 Years- Tracked 4 program performance metrics to support reporting, continuous improvement, and outcome review.
- Managed program timelines, participant services, compliance requirements, and partner coordination for community-based delivery.
- Coordinated participant communication, recruitment, scholarships, training logistics, and resource access across multiple initiatives.
- Built community partnerships and increased program visibility through targeted outreach and stakeholder engagement.
- Supported volunteer coordination, event management, and advocacy campaign planning to expand community engagement.
Operations Manager
3 Years- Coordinated budgets and contracts quarterly to support cost control and keep vendor work aligned with operational needs.
- Managed workflow audits per month to track performance gaps and keep daily operations aligned with service goals.
- Oversaw budgets, contracts, scheduling, and compliance to improve operational efficiency and service delivery.
- Directed hiring, onboarding, and staff support to maintain team readiness and consistent day-to-day coverage.
- Managed vendor and customer relationships while resolving operational issues across teams.
- Improved scheduling coordination by balancing staffing needs with ongoing workflow demands.
- Supported process improvements by combining workflow audits with compliance follow-up and issue resolution.
Administrative Resource Coordinator
1 Year- Coordinate daily operations for teams of 25-50 staff while supporting client and family access to services and resources.
- Streamline onboarding and resource-navigation workflows to improve service access and reduce process friction.
- Partner with clinical and administrative leaders to resolve service barriers and keep daily operations aligned.
- Support performance reviews, corrective actions, and compliance documentation to strengthen staff reliability and accountability.
- Drive workflow improvements through project management and program management support across administrative processes.
Education
MBA - Business Economics
Bachelor of Science - Chemistry and Business Administration
Skills
Community outreach
Community partnerships
Resource navigation & referrals
Volunteer & team leadership
Event management
Project management
Program management
Client intake & service delivery
KPI & outcome tracking
Compliance & documentation
Volunteer recruitment
Advocacy campaign planning
Program evaluation
Strategic planning
Community organizing
Timeline
Director of Outreach
New Life Covenant Church Southeast
01.2026 - CurrentRead More
Program Operations Manager
BA NIA, Inc.
01.2024 - 01.2026Read More
Administrative Resource Coordinator
Northwestern Medicine
01.2021 - 01.2022Read More
Operations Manager
Semoore Fencing
01.2020 - 01.2023Read More
Chicago State University
MBA from Business Economics
Read More
Chicago State University
Bachelor of Science from Chemistry and Business Administration
Read More
Personal Information
Title: FAMILY SERVICES | COMMUNITY OUTREACH | PROGRAM & PROJECT MANAGEMENT
SELECTED PROJECT & COMMUNITY IMPACT
- Greenwood Fest: 355 registered participants, 650 bookbags distributed, and 112 volunteer sign-ups.
- Community Marketplace: 25 tables sold, generating $2,500 in organizational proceeds while participating sellers earned $1,835.
- Great Easter Feast Giveaway: 1000 hams and food boxes distributed
- Winter Wonderland Giveaway: 250 coats distributed, 735 gifts distributed