Kaija Pakkala
Clayton,NC
Summary
From working in retail management and the food industry, it has given me many good qualities that well suit me for the job of becoming an FBI agent. I have learned how to handle serious and emotional situations, stay calm and not let my emotions get the best of me, have professional and good customer service, be fast passed and goal oriented.
Overview
1
1
year of professional experience
Work History
Retail Worker
American Eagle Outfitters, Inc
Smithfield, NC
10.2023 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Server/Restaurant Hostess
North Ridge Country Club
Raleigh, NC
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Cleveland High School
Clayton, NC06.2025
Skills
- Shipment Receiving
- Complaint Handling
- POS System Operation
- Complex Problem-Solving
- Daily Specials Memorization
- Order Management
- Order Accuracy
- Customer Assistance
- Retail Metrics and Goals
- Product Knowledge
Timeline
Retail Worker
American Eagle Outfitters, Inc
10.2023 - Current
Server/Restaurant Hostess
North Ridge Country Club
05.2023 - Current
High School Diploma -
Cleveland High School