Kaiky Souza
Roseville,CA
Summary
Dynamic host with proven expertise at Flame & Fire Brazilian Steakhouse, excelling in customer service and multitasking under pressure. Cultivated strong relationships with patrons, enhancing community feel while efficiently managing reservations and seating. Skilled in project management and attention to detail, ensuring a welcoming atmosphere and exceptional dining experiences.
Overview
1
1
year of professional experience
Work History
Host
Flame & Fire Brazilian Steakhouse
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
Associate of Arts - Film And Video Production
Sierra College
Rocklin, CA05-2025
Skills
- Video editing
- Scriptwriting
- Camera operation
- Project management
- Time management
- Customer service
- Collaboration
- Attention to detail
- Strong multitasking
- Greeting guests
- Patience under pressure
- Clear articulation
- Integrity and honesty
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Interests
- Web Development and Design
- Backpacking and Hiking
- Graphic Design
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Outdoor Recreation
- Watching Movies and TV Shows
- Music
- Reading
- Acting and Theater
- Volunteer Work
- Photography
- Creative Writing
Timeline
Host
Flame & Fire Brazilian Steakhouse
09.2024 - Current
Associate of Arts - Film And Video Production
Sierra College
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