Summary
Overview
Work History
Education
Skills
Timeline
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Kaila Daye

greensboro,NC

Summary

Dynamic Shift Leader with a positive attitude and proven cash handling expertise at Bojangles'. Successfully trained new employees, enhancing team motivation and customer satisfaction. Developed effective upselling techniques, boosting sales and fostering repeat business. Skilled in problem-solving and maintaining a safe work environment, ensuring adherence to safety protocols.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

4
4
years of professional experience

Work History

Shift Leader

Bojangles'
11.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Developed training program for new employees, speeding up their integration into team.

Cashier

Wet and Wild Emerald Point
05.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Ben L Smith
Greensboro, NC

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation
  • Training assistance

Timeline

Shift Leader

Bojangles'
11.2022 - Current

Cashier

Wet and Wild Emerald Point
05.2021 - 05.2022

Ben L Smith

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Kaila Daye