Kaila Glass
Atlanta,GA
Summary
Dedicated to delivering unparalleled service and support, committed to ensuring customer satisfaction. Deep understanding of customer service best practices and skills to effectively address customer needs. Excels at exploring solutions to provide optimal support and exceed expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Preparer
ATC Income TAx
01.2025 - Current
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Identified potential audit red flags to minimize risk of IRS audits.
- Assessed client tax situations to determine best filing options.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Parking Attendant
Lanier Parking
02.2017 - 11.2024
- Assisted customers in understanding parking regulations, fees, and other information
- Accurately collected payments for parking services
- Utilized excellent communication skills to interact with customers in a polite and courteous manner
- Organized vehicles into designated areas within the lot
- Worked closely with management team to ensure smooth operation of the facility
- Performed vehicle counts throughout shift to avoid overfilling available spaces
- Successfully enforced parking rules and regulations daily
- Monitored entrance and exit traffic flow to prevent unauthorized access
- Reviewed motorists' identification before allowing entrance to parking facility
- Provided customer assistance and information, such as giving directions and guidance on payment options
- Collected and processed payment or parking passes to validate parking
- Reported accidents, incidents and safety concerns to shift lead or management
- Directed motorists to parking areas or parking spaces, using hand signals or batons
- Positioned and removed barricades to open and close parking areas
Education
High School Diploma -
Henry W. Grady High School
Atlanta, GA05.2014
Skills
- Self-Motivated Work Ethic
- Reliable and Punctual
- Multitasking Capabilities
- Attention to Detail
- Documentation filing
- Virtual tax interviews
- Tax return preparation
Certification
Life Insurance License (GA) - 3753825
Timeline
Tax Preparer
ATC Income TAx
01.2025 - Current
Parking Attendant
Lanier Parking
02.2017 - 11.2024
Life Insurance License (GA) - 3753825
High School Diploma -
Henry W. Grady High School
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