Kaila Graham
Department Of Juvenile Services
Davenport
1
Certification
8
years of professional experience
Detail-oriented criminal justice graduate with hands-on internship experience in juvenile intake and case management. Strong in PREA documentation, report writing, and conflict resolution. Experienced coordinating with courts, families, and community partners to support youth services and accurate case tracking
Work History
Intake Case Manager
1 Month- Accumulated 162 hours of hands-on experience during internship
- Processed intake paperwork for juvenile clients and facilitated orientation, ensuring compliance with PREA documentation and effective rights education
- Collected and documented client grievances, ensuring adherence to departmental policies and timely resolution of issues
- Attended court hearings and documented case notes to ensure accurate and timely file maintenance
- Conducted site visits to partner facilities and attended community engagement events for youth
- Conducted site visits to partner facilities and engaged with community events, strengthening partnerships and promoting youth resources
- Coordinated with courts, families, and community partners to support service planning and referral follow-up.
Business Partner
2 Years 10 Months- Co-founded and managed operations for a self-employed business.
- Oversaw business management, regulatory compliance, data analysis, research, client relations, and daily operations.
- Led strategic planning and ethical business practices, providing a foundation for current focus on investigative research and legal support services.
- Stayed informed on industry developments and market trends to gain competitive advantage.
Retail Sales Manager
2 Months- Trained associates on POS procedures, merchandising standards, and customer service expectations.
- Managed daily sales floor operations, ensuring efficient customer flow and prompt issue resolution.
- Monitored inventory levels, restocked merchandise, and supported accurate stockroom organization.
- Assisted with promotional execution, product placement, and seasonal display updates.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Sales Associate
3 Months- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with product location, recommendations, and checkout support.
- Operated point-of-sale register accurately during high-volume sales periods.
- Stocked shelves, rotated merchandise, and removed expired items.
- Maintained organized displays following store merchandising standards.
- Processed price checks, returns, and exchanges according to store procedures.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Criminal Justice
- Concentration of Legal Studies, Minor in Pre-law
- Dean's List: Fall 2021, Spring 2021, Fall 2025
- Transferred from Bowie State University
Skills
Intake Processing
Case Management
PREA Compliance
Court Procedures
Case Documentation
Report writing
File management
Microsoft Office
Multi-Agency Coordination
Client Communication
Conflict Resolution
Cultural Sensitivity
Certification
- Workplace Intercultural Competence, Georgia state University - May 2026
Timeline
Intake Case Manager
Department Of Juvenile Services
02.2026 - 03.2026Read More
Business Partner
Blossom & Grow LLC
02.2021 - 12.2023Read More
Retail Sales Manager
Rite Aid
02.2020 - 04.2020Read More
Retail Sales Associate
Giant Food Stores
10.2017 - 01.2018Read More
Georgia State University
Bachelor of Science from Criminal Justice
Read More