Yahaira Fernandez

• Monitored case load to ensure timely completion of assessments, reports, and other documentation.
• Developed a working knowledge of insurance plans, including Medicaid and commercial insurance regulations and requirements.
• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.

• Maintained accurate documentation on all pre-authorization requests, denials

and appeals.

• Worked closely with BCBA's to ensure the treatment plans were submitted on

time to submit ongoing authorization.

• Collaborated with Center Managers and BCBA's to schedule Initial assessments

for patients.

• Maintained accurate records of client interactions and service utilization data.

Manage the initial steps of the intake process.

• Register new incoming patients.

• Greeted visitors in a professional manner, responding to inquiries and directing

them to appropriate personnel.

• Managed incoming/outgoing referrals.

• Coordinated with external agencies and community partners to facilitate

referrals and access to services.

• Organized and maintained filing systems for physical and electronic documents,

ensuring accuracy and confidentiality of records.

• Processed invoices for payment using Liquid Payment software application.

• Scheduled appointments between clients and customers and internal staff

members.

• Entered data into spreadsheets using Microsoft Excel or other similar programs.

• Managed incoming calls while providing information or transferring callers to

appropriate personnel.

• Collaborated with multidisciplinary team members to ensure quality care is

provided to all clients.

• Assisted in developing policies and procedures related to intake processes.

• Coordinated the intake process for new clients, including scheduling initial

assessments and providing necessary paperwork.

• Maintained accurate records of client intakes in electronic database system.

Utilized Applied Behavioral Analysis principles in daily instruction activities.

• Implemented individualized Applied Behavior Analysis (ABA) therapy programs

under the supervision of a Board Certified Behavior Analyst (BCBA).

• Collected and recorded accurate behavioral data using CentralReach.

• Supported clients with autism spectrum disorder (ASD) and other

developmental disabilities in home, school, and community settings.

• Follow behavior intervention plans (BIPs) to reduce maladaptive behaviors and

reinforce positive behaviors.

• Communicated progress and concerns with BBAs, parents, and other team

members in a professional manner.

• Created engaging lesson plans to facilitate student learning about religious

topics.

• Assisted in organizing field trips, retreats, and other experiential learning

activities.

• Promoted an inclusive environment where all students are respected regardless

of their beliefs.

• Utilized audiovisual tools such as videos, slideshows during lectures and

classes.

• Recorded attendance.

Began as a Sales Associate and within the year got promoted to Customer Service

Lead. In February of 2022 | got promoted to Sales Manager.

• Developed and implemented sales strategies to increase sales.

• Managed staffing schedules, interviewed potential employees, and provided

training for new hires.

• Conducted regular inventory checks to ensure accuracy of product counts.

• Developed plans for increasing customer loyalty programs.

• Monitored team performance against set targets and KPls.

• Resolved escalated issues from team members or customers in an efficient

m a n n e r .

• Prepared detailed reports on sales performance, inventory, and customer

feedback for upper management.

• Coordinated staff schedules, ensuring adequate coverage during peak shopping

periods.

• Handled high volume sales with cash, credit and gift card transactions,

balancing cash draw at end of shift with 100% accuracy rate.