Kaila Harris
Surprise
Summary
Detail-oriented and customer-focused professional transitioning from retail customer service to medical billing-and-coding. Offering 16+ years of experience in administrative support, financial transactions, and customer relations. Currently pursuing a Medical Billing and Coding Certification to enhance skills in medical terminology, insurance claims processing, and healthcare administration. Seeking an opportunity to apply my organizational and problem-solving abilities in a medical office setting.
Overview
18
18
years of professional experience
Work History
Administration/Service Center
Safeway
11.2015 - Current
- Managed daily financial transactions, including cash balancing, deposits, and bookkeeping using Veribalance
- Handled customer inquiries, complaints, and account issues with professionalism and efficiency
- Assisted with administrative tasks, maintaining accurate records and ensuring compliance with company policies
- Trained and supervised front-end cashiers, providing leadership and problem-solving support
- Utilized multiple phone lines and PA systems for communication and coordination
Customer Service
Kmart
06.2013 - 12.2013
- Acted as the primary contact for customer inquiries, returns, and billing concerns
- Processed transactions and maintained accurate payment records using a POS system
- Assisted customers with product selection and service-related needs
Catering Coordinator
Paradise Bakery & Café (Panera)
01.2007 - 05.2013
- Managed catering orders, ensuring timely and accurate delivery while maintaining customer satisfaction
- Conducted sales outreach through cold calling and follow-ups to promote repeat business
- Handled administrative tasks, including order processing and payment transactions
Education
Certification Program - Medical Biling and Coding
Purdue Global
02.2025
High school diploma -
Willow Canyon High School
Surprise, AZ05.2008
Skills
- Medical billing and coding knowledge
- Insurance claims processing
- HIPAA compliance awareness
- Patient data entry and record management
- Customer service
- Conflict resolution
- Microsoft Office Suite
- Time management
- Organization
- Multi-line phone system operation
- Financial transaction processing
- Strong communication
- Problem-solving skills
- Critical thinking
Timeline
Administration/Service Center
Safeway
11.2015 - Current
Customer Service
Kmart
06.2013 - 12.2013
Catering Coordinator
Paradise Bakery & Café (Panera)
01.2007 - 05.2013
High school diploma -
Willow Canyon High School
Certification Program - Medical Biling and Coding
Purdue Global
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