Kaila Laster-Grant
Elkridge,MD
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Multi-talented Personal Care Aide with 3 years of supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, personal support, and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing, and organizing products to maintain department standards. The hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Staff Member
Life Gate Health Care Services, Inc.
Owings Mills, MD
10.2021 - Current
- Encouraged client participation in community activities such as shopping trips, volunteering opportunities, and recreational activities.
- Followed care plan and directions to administer medications.
- Assisted individuals with physical and mental disabilities in activities of daily living.
- Adhered to all organizational policies and procedures related to HIPAA regulations.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assisted individuals in the development of social skills to become integrated in the community.
- Assisted with the development of skills needed for independent living such as budgeting money or grocery shopping.
Sandwich Artist
SUBWAY®Restaurants
Elkridge, MD
03.2021 - 09.2021
- Inspected equipment regularly for proper functioning and sanitation standards.
- Performed food preparation tasks by making salads, brewing coffee, and tea, and slicing meats.
- Cleaned tables, chairs, counters, floors, trays, dishes, and silverware after each shift.
- Operated cash registers to process payments from customers.
- Communicated with customers to provide menu offering details and assist with decision-making.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Sales Associate
Rack Rooms Shoe Store
Hanover, MD
08.2020 - 12.2020
- Organized store by returning merchandise to proper areas and restocking displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, product, and service information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Crew Member
McDonald's
Elkridge, MD
07.2019 - 02.2020
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Assisted with customer requests and answered questions to improve satisfaction.
- Monitored the quality of food served to ensure it met company standards for presentation and temperature.
- Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift.
- Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
Education
High School Diploma -
Long Reach High School
Columbia, MD05-2020
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- ADL Support
- Care Delivery
- Patient Management
- Transportation
- Behavioral Management
- Health Services
- First Aid and Safety
- Product Sales
- Inventory Control
- Order Processing
- Payment Processing
- Money Handling
- Professional Demeanor
- Problem-Solving Skills
Affiliations
- watching a great film
- gaming
- going camping
- going to farmers' markets and flee markets
Languages
English
Full Professional
Certification
- First Aid Certified
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Do the best you can until you know better. Then when you know better, do better."
Maya Angelou, American poet, and civil rights activist
Timeline
Direct Support Staff Member
Life Gate Health Care Services, Inc.
10.2021 - Current
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 09.2021
Sales Associate
Rack Rooms Shoe Store
08.2020 - 12.2020
Crew Member
McDonald's
07.2019 - 02.2020
High School Diploma -
Long Reach High School
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
- First Aid Certified
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