KAILA MARCHESE
Eastport,New York
Summary
United States Air Force Veteran and seasoned professional with over 9 years' experience as a Healthcare Administration Manager, Supervisor and Mentor. I bring positive energy, attention to detail and a project-focused mindset, coupled with excellent time management, interpersonal and leadership skills. Additional expertise includes Resiliency Training, Patient Safety, Critical Air Transport Team experience, Prevention & Management of Disruptive Behavior, and proficiency in AHLTA, Aeromedical Services Information Management System, Defense Travel System and Microsoft Office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nutrition Team Lead
Center for Discovery
09.2022 - 03.2024
- Streamlined the meal preparation process for increased efficiency, resulting in reduced food waste and lower costs.
- Collaborated with healthcare professionals to create comprehensive nutrition care plans tailored to individual patient needs.
- Conducted regular Patient Safety audits to maintain compliance with regulations and industry standards.
- Implemented new menu options that catered to a diverse range of dietary preferences, increasing overall patient satisfaction.
Lead Youth Mentor
Boys and Girls Club
04.2021 - 04.2022
- Enhanced youth engagement by developing and implementing innovative mentorship programs.
- Organized group activities to promote teamwork, leadership skills, and positive social interactions among participants.
- Served as an advocate for program participants by attending school meetings or court hearings when necessary.
- Developed partnerships with local schools and businesses to create internship opportunities for program participants.
Airmen Medical Transition Unit, NCOIC
United States Air Force, USAF
10.2020 - 04.2021
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit, Awarded NCOIC of the quarter,
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
Physical Evaluation Board Officer, NCOIC
United States Air Force, USAF
09.2016 - 10.2020
- Non-commissioned Officer in Charge, Medical Examination Boards and Patient Travel program
- Collaborated with healthcare professionals from various backgrounds to create a cohesive and supportive environment conducive to high-quality patient care.
- Maintained over 60K medical records, trained in HIPPA & basic lifesaving skills
- Managed $10 Million Patient Travel program, obligates funds & validates authorizations for over 25K DoD beneficiaries
- Applied critical thought in pressured or time sensitive environments, prioritizing tasks based on executive requirements
- Managed extensive information on personnel & financial data within local database
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Evaluated employee performance regularly, providing constructive feedback for professional growth and development.
- Attended 6-week advanced leadership and management development course, recognized as a Distinguished Graduate for excellence in academics & leadership skills.
Personnel Reliability Program Technician
United States Air Force, USAF
10.2014 - 09.2016
- Provides Administration assistance for DoD's largest population of 4.5K Active Duty/ANG/Civilian dual wing missions
- Maintains PRAP/Fly health records, coordinates PRP reviews, patient safety reports, mail outs and inventory
- Sustains critical administration functions for reception desk operations, updates PRAP status codes, notification logs for critical personnel
- Performs patient management functions, prepares files for providers and safeguards sensitive medical information
Education
Bachelor of Science - Nutrition Sciences
SUNY Farmingdale
Farmingdale, NY05.2025
Associate of Science - Healthcare Administration
University of Maryland - Baltimore County
Baltimore, MD10.2020
Skills
- Patient Safety Improvement
- Instructional Leadership
- Patient Safety Advocacy
- Healthcare systems navigation
- Customer Service
- Team Collaboration
- Self-Driven and Motivated
- Problem-Solving
- Friendly, Positive Attitude
- First Aid Training
Accomplishments
Graduated with Honors as a Distinguished Graduate for excellence in academics and leadership skills in Airmen Leadership School. Earned the "Diamond Sharp" Award, Kadena Air Base, November 2019 for outstanding Patient Safety and Leadership abilities.
Achievementscertificationseducation
- USAF Basic Training Skills Honor Graduate, 08/2015
- Heart Saver CPR AED Certificate, 09/2015
- Health Insurance Portability and Accountability Certification, 01/2016
- Air Force Achievement Medal, 08/2017
- Air Force Accommodation Medal, 10/2018
- Veteran Affairs Disability Evaluation Certificate, 04/2019
- Airman Leadership School, Distinguished Graduate, 06/2019
- Diamond Sharp Leadership Award, 11/2019
- Resiliency & Mentorship Trainer, 11/2020
- Non-Commissioned Officer of the Quarter, 01/2020
- Patient Safety Advocacy, 03/2020
- A.A.S Health Service Management, University of Maryland, 06/2020
- Prevention & Management of Disruptive Behavior (PMDB) Certificate, 11/2021
- Lead Eating Disorder Counselor, Center for Discovery, East Quouge, New York, 09/2023
- Serve Safe Food Handler Certification, 01/2024
- BS Nutrition Science, Farmingdale State College, 05/2025
References
- Michael Kersten, Colonel, H.C Administration, michael.j.kersten2.mil@mail.mil, +1 (210) 292-5989
- MSgt Jason Jones, Superintendent Tricare Administration Section, jason.jones7.mil@mail.mil, +1 (478) 918-5903
- Matthew McDonald, Center for Discovery, Executive Supervisor, +1 (315) 857-6029
Certification
- Serve Safe Food Handler Certification, January 2024
- Eating Disorder Counseling Certification, January 2024
- Prevention & Management of Disruptive Behavior (PMDB) Certificate, November 2021
- Veteran Affairs Disability Evaluation Certificate, April 2019
- Health Insurance Portability and Accountability Certification, January 2017
- Heart Saver CPR AED Certificate, September 2016
Timeline
Nutrition Team Lead
Center for Discovery
09.2022 - 03.2024
Lead Youth Mentor
Boys and Girls Club
04.2021 - 04.2022
Airmen Medical Transition Unit, NCOIC
United States Air Force, USAF
10.2020 - 04.2021
Physical Evaluation Board Officer, NCOIC
United States Air Force, USAF
09.2016 - 10.2020
Personnel Reliability Program Technician
United States Air Force, USAF
10.2014 - 09.2016
Bachelor of Science - Nutrition Sciences
SUNY Farmingdale
Associate of Science - Healthcare Administration
University of Maryland - Baltimore County
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