Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaila Ortiz

Elmwood Park,IL

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Import Customer Service Representative

Apex Logistics
Bensenville, IL
12.2023 - Current
  • Communicated effectively with truck drivers regarding pickup and delivery schedules.
  • Resolved customer complaints promptly in a professional manner.
  • Ensured accurate data entry into computer systems related to cargo tracking information.
  • Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
  • Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.

Education

Associate of Applied Science - Magnetic Resonance Imaging

Midwestern Career College
Chicago, IL
04-2026

Skills

  • Customer service
  • Effective communication
  • Problem-solving aptitude
  • Attention to detail
  • Issue and complaint resolution
  • Business ethics
  • Reliability
  • Empathy and patience

Certification

  • BLS certified

Languages

Spanish
Limited

Timeline

Import Customer Service Representative

Apex Logistics
12.2023 - Current

Associate of Applied Science - Magnetic Resonance Imaging

Midwestern Career College

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