Tracy McWilliams
Maple Shade Township
Summary
Knowledgeable and dedicated customer service professional with extensive experience in shipping industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction. Specialize in quality, speed and process optimization.
Overview
34
34
years of professional experience
Work History
Import Customer Service Representative
Hamburg Sud N/A
07.2001 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to import shipments.
- Streamlined communication between clients and overseas agents for efficient shipment coordination.
- Collaborated with internal departments to ensure timely delivery of shipments, improving overall client experience.
- Developed expertise in various software systems used within the industry for efficient management of client accounts and shipment tracking details.
Export Customer Service
P&O Nedlloyd
05.2001 - 07.2001
- Enhanced client satisfaction by efficiently addressing and resolving export-related issues.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
Traffic Coordinator
Crowley Maritime Corporation
09.1989 - 05.2001
- Enhanced on-time deliveries with effective communication with customers.
- Worked closely with vessel coordinator to ensure paperwork was updated properly with correct hazardous information.
- Assisted equipment department with updating systems to reflect updated information on cargo containers.
Education
High School Diploma -
Maple Shade High School
Maple Shade Township, NJ06.1985
Skills
- Customer Interaction
- Regulatory Reporting
- Special Requests
- Billing Procedures
- Shipment Updates
- Shipment Booking
- Customer Inquiries
- Customer Satisfaction
- Service Delivery
- Microsoft Office
- Written Communication
- Trained in Salesforce
- Customs Regulations
- Customer Data Confidentiality
- Understanding Customer Needs
- Efficient Service
- Creating Invoices
- Invoice Preparation and Processing
- Customer Support
Timeline
Import Customer Service Representative
Hamburg Sud N/A
07.2001 - 11.2023
Export Customer Service
P&O Nedlloyd
05.2001 - 07.2001
Traffic Coordinator
Crowley Maritime Corporation
09.1989 - 05.2001
High School Diploma -
Maple Shade High School
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