Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic
Kaila Pirrie

Kaila Pirrie

Grand Junction,CO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in many different customer based industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

LMT

Marriot International
03.2017 - Current
  • Trained and recognized as a Forbes 5 star employee
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Educated clients on benefits of massage therapy and importance of self-care.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.

Driver-Seasonal Help

FedEx Ground
Grand Junction, CO
10.2023 - 01.2024
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Ranked 3rd in most stops per hour in a short time working there
  • Helped my co-workers with organizing and loading their trucks after I was done with my own truck.
  • Was recognized for excellent team work

LMT

Fruita Chiropractic & Massage
06.2018 - 05.2023
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.

Front Desk Agent

Glenwood Hot Springss
12.2015 - 05.2017
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Licenced Aesthetician & LMT

Spa Of The Rockies
05.2015 - 03.2017
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.

Custom Blind Sales Specialist

Lowes
06.2013 - 10.2015
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Created and implemented sales strategies to successfully meet company targets.
  • Drafted, finalized and submitted paperwork to complete sales.

Customer Service Specialist

Target
08.2012 - 07.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Handled customer inquiries and suggestions courteously and professionally.

Teller

Great Southern Bank
01.2010 - 08.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Server

Flo Eatery & Wine Bar
Springfield , MO
05.2009 - 07.2010
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Salad Bar Attendant

HyVee Foods
Osage Beach, MO
03.2008 - 05.2009
  • Conducted regular inspections of salad bar area to identify any potential hazards or sanitation issues.
  • Checked expiration dates on products stored in the walk-in cooler and freezer on a daily basis to ensure product rotation was being done properly.
  • Kept bar, guard and floor areas neat, cleaning up spills and wiping down counters.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Weighed and priced salad bar items for sale.
  • Sanitized cutting boards, knives and other equipment used for food preparation according to health department guidelines.
  • Restocked salad bar items as needed throughout the day.
  • Prepared fresh salads, dressings and toppings according to company recipes.

Education

Bachelor of Science - Nursing

Colorado Mesa University
Grand Junction
05-2026

License of Massage Therapy - LMT

Lotus Education Institute
Carbondale, Co
02.2017

Associate of Science - Neurobiology And Anatomy

Colorado Mountain College
Glenwood Springs, Co
2015

Medical Aesthetician License - Aesthetics

Glenwood Beauty Academy
Glenwood Springs, Co
01.2014

Associate of Arts - Business Communications

Ozark Technical Community College
Springfield, Mo
05.2012

High School Diploma -

Camdenton High School
Camdenton, Mo
05.2009

Skills

  • Task Prioritization
  • Self-Motivated
  • Troubleshooting
  • Team Building
  • Multitasking Abilities
  • Recordkeeping
  • Attention to Detail
  • Flexible and Adaptable
  • Appointment Scheduling
  • Data Entry
  • Complaint Resolution

Accomplishments

  • Awarded "Top Sales Performer" of the year with Spa of the Rockies
  • Achieved a 95% personal score when audited by Forbes at the St. Regis Spa to help my team withhold our 5 Star status
  • I have been personally recognized as a top performing employee at Spa of the Rockies, The St. Regis, and with my position at Lowe's
  • I have been personally recognized as a top performing employee at Spa of the Rockies, The St. Regis, and with my position at Lowe's
  • I have been personally recognized as a top performing employee at Spa of the Rockies, The St. Regis, and with my position at Lowe's

Hobbies

  • Rock climbing
  • Throwing pottery
  • Hiking 14ers
  • Trail running
  • Mountain biking
  • Skiing
  • Yoga

Timeline

Driver-Seasonal Help

FedEx Ground
10.2023 - 01.2024

LMT

Fruita Chiropractic & Massage
06.2018 - 05.2023

LMT

Marriot International
03.2017 - Current

Front Desk Agent

Glenwood Hot Springss
12.2015 - 05.2017

Licenced Aesthetician & LMT

Spa Of The Rockies
05.2015 - 03.2017

Custom Blind Sales Specialist

Lowes
06.2013 - 10.2015

Customer Service Specialist

Target
08.2012 - 07.2014

Teller

Great Southern Bank
01.2010 - 08.2012

Server

Flo Eatery & Wine Bar
05.2009 - 07.2010

Salad Bar Attendant

HyVee Foods
03.2008 - 05.2009

Bachelor of Science - Nursing

Colorado Mesa University

License of Massage Therapy - LMT

Lotus Education Institute

Associate of Science - Neurobiology And Anatomy

Colorado Mountain College

Medical Aesthetician License - Aesthetics

Glenwood Beauty Academy

Associate of Arts - Business Communications

Ozark Technical Community College

High School Diploma -

Camdenton High School

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Kaila Pirrie