Kailah Caballeros
Las Vegas,NV
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Ride Operator Trainer
Caesar Entertainment
Las Vegas, NV
05.2023 - Current
- Ensured safe operation of amusement park rides, adhering to strict safety protocols.
- Managed queues and flow of guests, maintaining order and efficiency.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Provided customer service to guests in a friendly manner.
- Greeted customers upon arrival at the entrance gates.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Trained new ride operators on operational procedures and safety practices.
- Provided clear instructions to riders regarding safety procedures and ride requirements.
- Participated in regular safety drills and training sessions to enhance emergency preparedness.
- Collaborated with team members to ensure smooth operation of all attractions.
- Monitored guest behaviour while riding attractions.
- Closed down rides with faulty equipment and notified supervisor.
- Inspected ride vehicles and equipment before opening it to the public.
- Resolved customer complaints in a professional manner.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Conducted daily inspections of ride equipment and machinery for potential safety hazards.
Animal Care Specialist
PetSmart
Henderson, NV
08.2022 - 05.2023
- Provided food and water for all animals, ensuring that they had adequate nutrition.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Organized play groups for socializing cats and dogs in order to reduce stress levels.
- Played with dogs and cats to maintain socialization and reduce stress.
- Recorded detailed information about each animal's diet, activities, and medical history in an organized database.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
Sales Associate
Home Goods Warehouse
Henderson, NV
10.2019 - 08.2022
- Demonstrated product features and benefits for customers' needs.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
Seasonal Sales Associate
Old Navy
Henderson, NV
10.2021 - 12.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled returns and exchanges according to company policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Green Valley High School
Henderson, NV05-2021
Skills
- Safety reporting
- Ride operations
- Policy compliance
- Customer service
- Hospitality and accommodation
- Money handling
- Clerical support
- Calm demeanor
Timeline
Ride Operator Trainer
Caesar Entertainment
05.2023 - Current
Animal Care Specialist
PetSmart
08.2022 - 05.2023
Seasonal Sales Associate
Old Navy
10.2021 - 12.2021
Sales Associate
Home Goods Warehouse
10.2019 - 08.2022
High School Diploma -
Green Valley High School
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