Kailani Ackerman
Mission Viejo,CA
Summary
Dynamic professional with experience in event coordination and customer service. Skilled in conflict resolution and team collaboration, effectively enhancing guest satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Event Staff Member
A4 Volley
2025.01 - 2026.05
- Provided on-site support for event coordination, addressing attendee needs promptly and effectively.
- Collaborated with team members to deliver seamless guest experiences during events.
- Assisted in event setup and breakdown, ensuring efficient workflow and adherence to timelines.
- Administered parking logistics and handled payment transactions to support tournament activities.
Customer Service Representative
Golden Spoon
2025.06 - 2025.12
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer satisfaction.
- Processed orders accurately through point-of-sale system.
- Collaborated with team members to maintain service quality.
- Facilitated adaptation to newly opened store environment and trained new employees on operational procedures.
- Oversaw daily operations for shop opening and closing procedures.
- Managed cleanliness and organization of shop space.
- Monitored product quality and inventory timelines.
Education
Bachelor of Science - Biology
University of California, Los Angeles
Los Angeles, CA2030-06
High School Diploma -
Santa Margarita Catholic High School
Rancho Santa Margarita, CA2026-05
Skills
- Event setup and breakdown
- Food and beverage handling
- Cleaning and sanitization
- Customer service
- Budgeting
- Team collaboration
- Conflict resolution
- Leadership skills
Accomplishments
- Raised over $2000 in annual sock drive for CHOC hospital through Eagles for CHOC club
Timeline
Customer Service Representative
Golden Spoon
2025.06 - 2025.12
Event Staff Member
A4 Volley
2025.01 - 2026.05
Bachelor of Science - Biology
University of California, Los Angeles
High School Diploma -
Santa Margarita Catholic High School