Kailani Dobbs
Concord,NC
Overview
2027
2027
years of professional experience
Work History
Front of House Employee
Chicken Salad Chick
Front of House Employee
Maple Street Biscuit
Front of House Employee
Chicken Salad Chick
Concord, NC
04.2026 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Handled food orders accurately and efficiently, ensuring customer satisfaction.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to streamline service processes during peak hours.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Bartender
AMC Theaters
Concord, NC
04.2025 - 01.2026
- Prepared and served beverages following standardized recipes to ensure consistency and quality.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Assisted customers with menu selections, providing exceptional service to enhance their experience.
- Trained new staff on bartending techniques and customer service best practices.
- Monitored inventory levels, restocking supplies as needed to minimize downtime.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Front of House Employee
Chick-fil-A
Concord, NC
04.2024 - 12.2025
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Provided exceptional customer service in fast-paced dining environment.
- Helped guests at tables when in need of assistance.
Front of House Employee
Culvers
Kannapolis, NC
01.2025 - 04.2025
- Brewed coffee and tea and changed out drink station syrups.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Handled food orders accurately and efficiently, ensuring customer satisfaction.
Education
GED -
Rowan Cabarrus
Concord, NC09.2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Reliable
- Cash handling proficiency
- Professional appearance
- Attention to detail
- Table setting expertise
- Time management
- Clear communication
- New staff training
- Greeting guests
- Order taking
Timeline
Front of House Employee
Chicken Salad Chick
04.2026 - Current
Bartender
AMC Theaters
04.2025 - 01.2026
Front of House Employee
Culvers
01.2025 - 04.2025
Front of House Employee
Chick-fil-A
04.2024 - 12.2025
Front of House Employee
Chicken Salad Chick
Front of House Employee
Maple Street Biscuit
GED -
Rowan Cabarrus