Kailanie Marie Guevara Domenech
Pflugerville
Summary
Dynamic and efficient professional with a proven track record at HEB Grocery Store, excelling in multitasking and exceptional communication. Demonstrated ability to enhance customer satisfaction through speed, efficiency, and empathy. Skilled in safety awareness and maintaining high-quality standards, contributing significantly to team success and operational excellence.
Offering positive attitude and strong willingness to learn and adapt in fast-paced environment. Brings ability to quickly grasp new concepts and effectively utilize inventory management systems and customer service skills. Ready to use and develop organizational and communication skills in [Desired Position] role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Curbside Shopper
HEB Grocery Store
10.2024 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Worked productively with customers to meet order requirements and service expectations.
Host
The Point ATX
09.2024 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Cashier
Tops Friendly Markets
01.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Hutchinson Central Technical High School
Buffalo, NY06-2024
CCMA - Medical
Kramer
Austin, Texas02-2025
Skills
- Speed and efficiency
- Multitasking proficiency
- Safety awareness
- Effective time management
- Work ethic and integrity
- Patience and empathy
- Initiative-taking
- Time management skills
- Reading comprehension
- Exceptional communication
- Cleaning and sanitizing
- Hand-eye coordination
Certification
- (CCMA)Certified Medical Assistant
- CPR certified
- high school, diploma major in Biochemistry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Curbside Shopper
HEB Grocery Store
10.2024 - Current
Host
The Point ATX
09.2024 - 11.2024
Cashier
Tops Friendly Markets
01.2023 - 06.2024
High School Diploma -
Hutchinson Central Technical High School
CCMA - Medical
Kramer
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