Kailanie Marie Guevara Domenech
Pflugerville,TX
Summary
Customer-focused professional skilled in enhancing experiences in retail and healthcare. Manages multiple tasks while maintaining safety and quality standards. Adapts to fast-paced environments and supports team efficiency. Strong communicator with organizational skills that drive operational success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Personal Shopper
HEB
Pflugerville, tx
10.2024 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers" vehicles.
- Clarified order details, substitutions, and additional requests for customers via phone or online chat.
- Collaborated with customers to fulfill order requirements and ensure service expectations were met.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Medical Assistant
community Care
Pflugerville, tx
03.2025 - 07.2025
- Assisted physicians with patient examinations and treatment procedures.
- Administered medications and injections following healthcare provider instructions.
- Educated patients on medication usage and health management techniques.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented patient medical histories and maintained accurate records.
- Documented detailed notes during patient visits to ensure accurate and comprehensive medical records. during patient visits.
- Performed routine laboratory tests and processed specimens timely.
- Coordinated patient scheduling and managed appointments to optimize clinic flow.
- Addressed patient concerns and provided support through clear communication, enhancing patient satisfaction.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Host
The point ATX
round rock , tx
09.2024 - 11.2024
- Anticipated customer needs to deliver exceptional service and enhance guest experiences.
- Provided menu and special information to assist guests in making informed choices.
- Managed reservations and seating arrangements for optimal guest flow.
- Coordinated with kitchen staff to ensure timely service for seated guests.
- Resolved guest complaints with professionalism, ensuring satisfaction and positive experiences.
- Maintained cleanliness and organization of the host station and dining area.
- Trained new hosts on company procedures and customer service standards.
Cashier
Tops Friendly Markets
Buffalo, New York
01.2023 - 06.2024
- Processed customer transactions efficiently at the checkout register.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled returns and exchanges following company policies.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to streamline store operations and enhance customer service.
- Executed additional tasks assigned by management to support overall store functionality.
- Trained new team members on cash register operation, stock procedures, and customer service to improve team efficiency.
- Ensured cleanliness and safety standards were met throughout the store.
Education
CCMA - Medical
Kramer
Austin, Texas02-2025
High School Diploma -
Hutchinson Central Technical High School
Buffalo, NY06-2024
Skills
- Order accuracy
- Speed and efficiency
- Effective time management
- Time management
- Multitasking proficiency
- Cleaning and sanitizing
- Safety awareness
- Reading comprehension
- Exceptional communication
- Initiative-taking
- Work ethic and integrity
- Patience and empathy
- Time management
- Team collaboration
Certification
- CCMA Certified Medical Assistant
- CPR certified
Languages
Spanish - Native or Bilingual, English - Native or Bilingual
english
Timeline
Medical Assistant
community Care
03.2025 - 07.2025
Personal Shopper
HEB
10.2024 - Current
Host
The point ATX
09.2024 - 11.2024
Cashier
Tops Friendly Markets
01.2023 - 06.2024
CCMA - Medical
Kramer
High School Diploma -
Hutchinson Central Technical High School