Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Pets
Timeline

Kaile Shafer

Retail Management/Customer Service
Yorba Linda,CA

Summary

Enthusiastic Guest Advisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the needs of retail and training in Customer Service. Motivated to learn, grow and excel in Retail.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Guest Advisor

Petco Animal Supplies Stores Inc.
Brea, CA
11.2019 - 12.2021
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Replenished items and goods to store shelves. Faced, organized, and cleaned during downtime. Helped guest/s load merchandise into their vehicles.
  • Acted as Manager On Duty, when store managers were unavailable, i.e. conference calls, in-house meetings, etc.
  • Provided excellent customer service via telephone or in person. Helped with returns and exchanges in a timely matter.


Education

High School Diploma -

Troy High School, Fullerton, CA
09.1989 - 06.1993

Skills

    Time management

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Accomplishments

  • Achieved completion of training for new hires.
  • Achieved a congratulatory shout-out from our DM, by completing a Plan-0-Gram with accuracy and efficiency.
  • Learned about Petco's products in order to help pets' parents find the right item that fits their needs.
  • Documented and resolved an online order return which led the customer to purchasing more, creating up-sells for our market basket and a returning customer.

Additional Information

I'm a single mom of 3 kids, two are under the age of 18, one is married and on his own. Between our households there are 4 dogs, 3 cats, a bearded dragon, a bird, and fish (too many to count). We all share a passion, and that's to love our pets like our own children.


Working retail is my therapy. Why? It's being around people that love their pets like their children. They go above and beyond....their love is unconditional and has no strings. I enjoy getting to know customers and what their pets needs are, it helps to build a repertoire. These are the customers that will return; they'll tell their family and friends about the great experience they had, etc. It's all word of mouth.






Interests

I love owls, they are my spirit animal I love listening to my kids and their laughter

Watching Netflix with family and friends Talking to my dad for hours on end via phone He lives in Nevada

I enjoy working with small animals, including dogs, cats, birds, fish and reptiles (except snakes That's a big NO THANK YOU) and learning more about them, then what I do know

Pets

My handsome 2 1/2 year old, 95lb. dog is named Ajax. He's a mixed breed of American Pitbull Terrier, German Shepard and Labrador. My mom gifted him to me for my birthday. He's an amazing dog, and has human- like eyes that get really wide if someone leaves the butter out. Ajax loves to be laid on and cuddled with, but it has to be on his terms. He enjoys his car rides, but loves going to the dog park. Ajax is definitely a mama's boy; where-ever I am, that's where he will be, too.


My mom has an AKC Papered Red Standard Poodle, he's almost 8 months old and weighs close to 60lbs. We named him Harvey, after my grandpa, my mom's dad. He's got the softest fur and his face genuinely looks human-like. They go on daily walks and meet lots of puppies, humans, kids and sometimes horses on their local hiking/bike trail through the community.


Together we share a Cockatiel who hates me!!!! His name is Bandit. He has gray feathers with a yellow head and orange ears. Bandit is approximately 7 years old. He enjoys sitting in his coconut, playing with his discoball and being on everyone's shoulder's, (except mine) while doing chores or just watching TV. When Bandit decides he's had enough of "play-time" he'll fly off your shoulder and drop to the floor (his wings are clipped). Either Harvey or Ajax will notify us that Bandit is on the ground and will follow him, until one of us puts Bandit in his cage.


We all got very lucky with our furbaby's. Ajax, Harvey and Bandit are all loved unconditonally and will never know how much joy and happiness they bring to our lives on a daily basis.

Timeline

Guest Advisor - Petco Animal Supplies Stores Inc.
11.2019 - 12.2021
Troy High School - High School Diploma,
09.1989 - 06.1993
Kaile ShaferRetail Management/Customer Service