Kailee Dreymala
Lutz
Summary
Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Blvd Park
01.2025 - 01.2026
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Coordinated staff schedules to optimize coverage during busy shifts while reducing labor costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Kirby Ice House
03.2021 - 07.2025
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed cash register operations, processing payments efficiently and accurately.
- Maintained cleanliness of tables and dining areas, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented suggestions for improving service speed and quality based on customer feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Toyota Center/PNC Stadium
03.2021 - 09.2023
- Prepared and served beverages according to established recipes and standards.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Engaged with customers to provide exceptional service and enhance overall experience.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Eleven Eleven/Azuza Nightclub
10.2020 - 05.2021
- Crafted and served a diverse range of beverages in high-pressure environments.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Trained new staff on drink preparation and customer service protocols to enhance team efficiency.
- Developed signature cocktails, contributing to unique beverage offerings that increased customer satisfaction.
Education
Associate of Science -
Lone Star College
Houston, TXSkills
- Upselling strategies
- POS system operation
- Ordering supplies
- Promotions and events
- Beverage making
- Customer service
- Suggestive selling
- Menu memorization
- Engaging personality
Timeline
Bartender Shift Manager
Blvd Park
01.2025 - 01.2026
Server
Kirby Ice House
03.2021 - 07.2025
Bartender
Toyota Center/PNC Stadium
03.2021 - 09.2023
Bartender
Eleven Eleven/Azuza Nightclub
10.2020 - 05.2021
Associate of Science -
Lone Star College