Allysia A Salazar
head server/bartender
Twin Falls,ID
Summary
Dynamic Bartender Shift Manager at The Ground Round with a proven track record in enhancing customer satisfaction through effective conflict resolution and upselling strategies. Skilled in maintaining cleanliness standards and proficient in POS system operations, I fostered a loyal clientele by delivering exceptional service and creating seasonal drink specials.
Experienced with overseeing bar shifts and staff coordination to ensure smooth operations. Utilizes leadership skills to manage and train team members effectively. Knowledge of inventory management and customer service, ensuring high-quality bar experience.
Top-notch [Job Title] delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Bartender Shift Manager
The Ground Round
02.2020 - Current
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Maintained cleanliness and organization of bar area, adhering to company sanitation protocols.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Collaborated with kitchen staff to create seasonal drink specials, improving menu offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- I served food and beverages
- I was responsible to take care of all the shifts i worked alone 11am-4pm.
- I have amazing customers I have grown to know as family
Person in Charge Sandwich Maker
Jimmy John's Gourmet Sandwiches
01.2019 - 07.2025
- Oversaw daily operations to ensure consistent service quality and efficiency.
- Trained and mentored team members on sandwich preparation and customer service techniques.
- Resolved customer complaints swiftly to maintain high satisfaction levels and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Maintained compliance with company policies, objectives, and communication goals.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Greeted guests, promoted specials, and took orders.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Operated manual and electric appliances to peel, slice, and trim food.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Server
Moreys Steakhouse Family Restaurant
02.2019 - 05.2019
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new staff on menu offerings and customer service best practices.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Developed knowledge of wine pairings, assisting guests with selections to enhance meals.
- Maintained cleanliness and organization of dining area in accordance with health standards.
- Implemented suggestions for improving workflow and service efficiency within team.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Head Server
Depot Grill
08.2013 - 04.2018
- Supervised dining room operations to ensure optimal guest experience and service efficiency.
- Trained and mentored new servers on menu offerings and customer service standards.
- Coordinated with kitchen staff to streamline food delivery and maintain quality control.
- Developed and implemented training programs that improved team performance and service consistency.
- Resolved guest complaints effectively to enhance satisfaction and loyalty.
- Led team meetings to discuss operational strategies, fostering open communication among staff members.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Managed food resources, memorized orders, and coordinated customer service.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
High School Diploma -
Magic Valley High School
Twin Falls, IDSkills
- Cleanliness standards
- Upselling strategies
- POS system operations
- Health and safety
- Beverage making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender Shift Manager
The Ground Round
02.2020 - Current
Server
Moreys Steakhouse Family Restaurant
02.2019 - 05.2019
Person in Charge Sandwich Maker
Jimmy John's Gourmet Sandwiches
01.2019 - 07.2025
Head Server
Depot Grill
08.2013 - 04.2018
High School Diploma -
Magic Valley High School