Cheyenne Kraft
Monroe
Summary
Service professional with strong background in managing service teams and operations. Known for effective problem-solving and improving service processes. Focuses on team collaboration and delivering consistent results, adaptable to changing needs. Skilled in conflict resolution and operational efficiency.
Overview
6
6
years of professional experience
Work History
Service Supervisor
Ground Round at River’s Edge
05.2021 - 01.2025
- Supported the team by assisting in different positions.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service staff, maintaining a high level of organization and productivity.
- Handled customer complaints and inquiries.
Certified Nursing Assistant
Edenbrook of Oshkosh
12.2020 - 08.2021
- Managed 20 plus residents with dementia and maintained health and safety of all
- Assisted coworkers with work task to ensure ADLs are complete
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Pleasant View Nursing Home
12.2018 - 08.2020
- Provided quality and continuous care for 10 plus residents
- Dedicated self to all residents to assure that residents and families were happy
- Applied physical skills to help residents with everyday needs
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Bachelor of Arts - Psychology
University of Wisconsin Oshkosh
Oshkosh, Wisconsin05.2022
Skills
- Team leadership
- Effective communication
- Strong organizational skills
- Customer complaint resolution
- Proficient in delegating tasks
- Critical thinking
Timeline
Service Supervisor
Ground Round at River’s Edge
05.2021 - 01.2025
Certified Nursing Assistant
Edenbrook of Oshkosh
12.2020 - 08.2021
Certified Nursing Assistant
Pleasant View Nursing Home
12.2018 - 08.2020
Bachelor of Arts - Psychology
University of Wisconsin Oshkosh
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