Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Souppa

Greenbush,Me.

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Highly skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

15
15
years of professional experience

Work History

Head Hostess

Ground Round Grill & Bar
03.2023 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.


Scheduling Coordinator

Self-employed
11.2019 - Current
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Worked with manager and supervisor to plan and coordinate personal care schedules.
  • Organized meetings for providers and coordinated availability of zoom conference, for participants.

DSP Worker

McKay Shared Living Services
10.2016 - 11.2019
  • Improved client well-being by implementing individualized support plans and providing daily assistance.
  • Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing physical, mental, and emotional needs.
  • Maintained accurate documentation of client progress, noting any changes in behavior or health status for review by the team.
  • Completed home management tasks by preparing meals, grocery shopping and cleaning.

Retail Sales Associate

Toys-R-Us
04.2009 - 02.2018
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Utilized upselling techniques to promote additional products and increase sales.

Education

Art Education

UMPI
Presque Isle, ME

High School Diploma -

Orono High School
Orono, ME
06.2005

Skills

  • Greeting and Seating
  • Reservation Planning
  • Exceptional Communication
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Upselling Strategies
  • Strong Work Ethic
  • Problem-Solving
  • Critical Thinking
  • Customer Relations Understanding
  • Effective Multitasking

Accomplishments

  • Supervised team of up to 8 staff members.
  • Employee of the month on multiple occasions
  • Lead team in positive customer reviews
  • Won several in store incentive competitions for customer satisfaction/upsales

Timeline

Head Hostess

Ground Round Grill & Bar
03.2023 - Current

Scheduling Coordinator

Self-employed
11.2019 - Current

DSP Worker

McKay Shared Living Services
10.2016 - 11.2019

Retail Sales Associate

Toys-R-Us
04.2009 - 02.2018

Art Education

UMPI

High School Diploma -

Orono High School

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Jessica Souppa