Kailee Fields
Houston,TX
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Bucees
Waller, Texas
07.2024 - 07.2025
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Organized displays according to company standards and specifications.
- Facilitated training sessions for new employees on company policies and procedures.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Retail Sales Associate
QuikTrip
Hardeeville, South Carolina
08.2024 - 01.2025
- Acquired new skills to support team and further accommodate customer needs.
- Collaborated with team to deliver timely service of items.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Swept sidewalks and driveways of debris.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Initiated friendly conversation with customers to determine level of assistance required.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
Server
Spring Creek BBQ
Houston, TX
03.2022 - 07.2023
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
Fast Food Worker
Bahama Bucks
Houston, TX
02.2021 - 10.2021
- Promoted food items, beverages and desserts to increase sales.
- Received inventory of food and beverage products to stock in designated areas.
- Modified requested menu items in POS system to customize orders.
- Measured ingredients according to specified recipes to reduce waste.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Langham Creek High School
Houston, TX05-2023
Skills
- Seating assignment preparation
- Effective customer upselling
- Price memorization
- Sales Techniques
- Point of Sale (POS) system operations
- Menu memorization
- Table Bussing
Timeline
Retail Sales Associate
QuikTrip
08.2024 - 01.2025
Retail Sales Associate
Bucees
07.2024 - 07.2025
Server
Spring Creek BBQ
03.2022 - 07.2023
Fast Food Worker
Bahama Bucks
02.2021 - 10.2021
High School Diploma -
Langham Creek High School