Shablie Garcia
El Mirage,AZ
Summary
Hard-working, friendly server with passion for ensuring customer satisfaction. Over 10 years in service industry specializing in customer service. Known for great reliability and attention to detail.
Talented Catering Staff member professionally sets up events, assembles supplies and serves at full-service events to satisfy guests.
Efficient Customer Service Representative with over 22 years of experience in Cashier and Food service industry. Dynamic presence known friendly service.
Customer-oriented Server with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly Licensed for preparation and sale of alcoholic beverages, Food Handlers Card, First-Aid/CPR & FBI Fingerprint Card.
Dependable Banquet Server with excellent coordination and workplace focus. Dedicated to maintaining a professional demeanor with co-workers and patrons alike.
Motivated Cashier with 22 years experience successfully serving customers in busy stores and restaurants.
Committed and hardworking Assistant Manager with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative and level-headed problem-solver versed in customer service, placing vendor orders, counting safe money and filling/collecting cashier drawers.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable employer/employee.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Tohono O’odham Gaming Enterprise
Waddell, AZ
11.2024 - Current
- Supervise retail operations, ensuring compliance with company policies and procedures.
- Oversee team members in customer service and monthly promotional sales.
- Perform monthly inventory, reducing discrepancies through improved tracking systems.
- Implement visual merchandising standards to enhance product presentation to attract customers.
- Place weekly and monthly orders through licensed vendors within the company's budget.
- Update Checkbook when placing and receiving orders.
- Create and keep track of daily break/lunch schedule for cashiers and update attendance records/timecards.
- Daily I am responsible for store keys, including opening and closing of store.
- I comply with the companies health and safety regulations, which includes passing monthly tests.
Rental Coordinator
Ken Garff KIA
Avondale, AZ
11.2019 - Current
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction.
- Placed appointment calls and answered questions from incoming customer calls.
- Managed payments and billing for rental vehicles.
- POS
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Kept vehicles full of gas, up to date on maintenance and recall free.
- Drafted and reviewed rental agreements to lay out terms and conditions of rental and protect KIA from any liabilities.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Arranged for cleaning and upkeep to keep vehicles presentable for potential tenants.
- Screened customers by checking valid for insurance and current driver's license to protect our investments.
- Developed check-in/check-out procedures and enforced policies to comply with company policies.
Banquet Server/Event Setup
Instawork
12.2019 - 11.2024
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Prepared and submitted end-of-shift reports/receipts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted all guests upon arrival and offered immediate assistance.
- Demonstrated knowledge and applied proper food handling standards.
- Restocked counter supplies, including condiments, napkins and silverware.
- Processed customer orders and accurately entered into order system.
- Provided responsive, exceptional service to customers by answering questions, making recommendations and responding to requests.
Cashier/Food Server
Qwick
08.2019 - 11.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, entrees and refilled beverages for events up to 200 guests.
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Utilized great communication and interpersonal skills when interacting with all parties, including children, parents, management staff and fellow team members, to promote smooth and efficient operations.
- Performed tasks such as setting up/breaking down areas for events, correctly arranging/returning items back safely and properly.
- Smoothly circulated appetizer and drink trays around wedding events, offering multiple fresh selections to guests.
- Resolved guest complaints to maintain complete customer satisfaction and an efficient workplace.
Daycare Owner/Operator
Self Employed
04.2013 - 04.2020
- Modernized instructional plans and classroom layout to enhance learning environment.
- Stayed current attending child development classes and followed guidelines to maintain required licenses/certifications in Arizona.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Planned and guided age-appropriate tasks like reading, building, science and math.
- Developed lessons and activities to promote children's physical and emotional development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Prepared healthy foods and beverages for children based on state dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments and issues.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Managed safety and security of all children under care.
Education
Childcare Certificate - Child Development
Mount San Antonio College
Walnut, CASkills
- Arranging banquet hall
- Buffet Servicing
- Guest Relations Management
- Food Running
- Customer needs anticipation and conflict mitigation
- Hospitality service expertise
- Table Setting Knowledge
- Wine Service
- Service Prioritization
- Personal grooming standards
- Cash handling
- Banquet coordination
- Table Setting Arrangements
- Time Management
- Guest Interaction
- Food Distribution
- Order Accuracy
- Cash Handling
- Event Cleanup
- Customer Preferences
- Food Transportation
- Food Safety Understanding
- Buffet Setup and Takedown
- To-Go Order Preparation
- Seating Assignment Preparation
- Customer Order Management
- Salad Bar Maintenance
- Sanitation Guidelines
- Bussing and Table Resets
- Tableside Service
- Conflict Resolution
- High-Volume Dining
- Clear Communication
- Event Setup
- Bartender Support
- Personal Grooming Standards
- Safe Alcohol Service
- Ordering Procedures
Highly proficient in Customer Focus & Orientation
Integrity standards at home and in the workplace
- Performance Improvement
- Cleaning and Sanitizing
- Quality Assurance
- Kitchen Sanitation
- Check Payment Processing
- Arranging Banquet Hall
- Silverware Polishing
- Set Up and Clean Buffets
- Item Promotion
- Safe Food Handling
- Station Setup and Restocking
- Beverage Preparation
- Speech Clarity
- Table and Tray Bussing
- Banquet Coordination
- Cash Drawer Management
- Greeting and Seating Guests
- Service Station Stocking
- Service Coordination
- Deliver Food Trays
- Tray Assembly and Delivery
- Conflict and Complaint Resolution
- POS
- Task delegation
- Inventory control
- Store operations
- Scheduling and timekeeping
- Handling complaints
- Multitasking and prioritizing
- Product merchandising
- Sales floor organization
- Inventory and stocking
- Merchandise promotion and display
- Store organization
- Retail operations
- Problem anticipation and resolution
- Policy enforcement
- Scheduling and Time-tracking
- Implementing pricing strategies
Certification
- ServSafe Liquor Certification
- First Aid/CPR Certified
- Food Handlers Permit
- FBI Fingerprint Clearance
Timeline
Retail Supervisor
Tohono O’odham Gaming Enterprise
11.2024 - Current
Banquet Server/Event Setup
Instawork
12.2019 - 11.2024
Rental Coordinator
Ken Garff KIA
11.2019 - Current
Cashier/Food Server
Qwick
08.2019 - 11.2024
Daycare Owner/Operator
Self Employed
04.2013 - 04.2020
Childcare Certificate - Child Development
Mount San Antonio College