Kailee Taylor
Piedmont,OK
Summary
Forward-thinking team leader skilled at managing team efficiently to meet goals. Successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
Costco Member Service Center
09.2020 - Current
- Manage multiple teams of 30+ employees
- Organized and lead meetings for agent and supervisor development
- Created and managed wing website to foster inclusive communication
- Implemented project management techniques to overcome obstacles and met performance benchmarks
- Write and deliver annual performance reviews
- Resolve member and employee conflict through active listening and problem solving
Manager in Training
Costco Member Service Center
10.2022 - 11.2022
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
- Managed up to 200+ employees
Supervisor
Costco Member Service Center
04.2021 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency while managing 18+ escalations
- Evaluated member needs and feedback to drive product and service improvements.
Education
High School Diploma -
Temecula Valley High School
Temecula, CA06-2010
Skills
- Leadership
- Management
- Organization
- Creativity
- Communication
- Collaboration
- Emotional Intelligence
- Motivating
- Problem Solving
- Strategic Thinking
- Reasoning
- Adaptability
Timeline
Manager in Training
Costco Member Service Center
10.2022 - 11.2022
Supervisor
Costco Member Service Center
04.2021 - 06.2021
Operations Supervisor
Costco Member Service Center
09.2020 - Current
High School Diploma -
Temecula Valley High School
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