Kaileia Paulsen
Summary
Determined healthcare worker ready to optimize patient outcomes through comprehensive oversight of in-office and follow-up care. An individual who harnesses the ability to track and maintain organizational excellence from initial charting through final discharge. Adept at building strong, constructive relationships with both patients and insurers to encourage uninterrupted service and payment.
Overview
11
11
years of professional experience
Work History
Clinical Administrative Coordinator
Satellite Healthcare
01.2019 - Current
- Coordination of new patient admissions, transfers, and discharges which consists of working closely with local hospitals, clinics, skilled nursing facilities, and other healthcare providers concerning treatment plans for patients.
- Arranging transportation for patients, coordinating transit times with appointment scheduling and skilled nursing facilities.
- Maintaining organized systems for tracking patient records to improve ease of retrieval, monthly audits to ensure the clinic is administratively in compliance with CMS and company policies.
- Maintained high-level knowledge of federal and State regulations on patient privacy. Maintained knowledge of standardized medical billing codes. Maintained up-to-date information in electronic medical records software.
- Bi-weekly payroll, employee productivity report, implementation of new policies and educating staff, tracking employee credentialing and facility licensure, knowledge of basic HR processes.
- Provided comprehensive administrative support to varying department staff.
- Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor. Regular review of cases to determine need for escalation.
OSHA Safety Officer
Satellite Healthcare
08.2023 - Current
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Communicated safety performance and progress to management and employees to provide up to date information.
Administrative Assistant
ServPro
09.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management. Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Medical Biller and Coder
Horsnyder Pharmacy
08.2012 - 09.2018
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Care Coordinator
Homeless Service Center
08.2016 - 01.2017
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Catering Associate
Kim's Catering
08.2015 - Current
- *Per Diem employment*
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
Education
Bachelor of Science - Community Health
Arizona State University
Tempe, AZ05.2023
Associate of Science - Community Health
Cabrillo College
Aptos, CA05.2019
Associate of Science - Kinesiology
Cabrillo College
Aptos, CA05.2019
Associate of Arts - Liberal Arts And Sciences
Cabrillo College
Aptos, CA06.2019
Skills
- Regulatory Compliance
- Risk Management
- OSHA Compliance
- Workplace Safety
- Policy Implementation
- Medicare/Medicaid
- Expense Reports
- Claims Management
- Medical Terminology
- Project Management
Timeline
OSHA Safety Officer
Satellite Healthcare
08.2023 - Current
Clinical Administrative Coordinator
Satellite Healthcare
01.2019 - Current
Administrative Assistant
ServPro
09.2018 - 01.2019
Care Coordinator
Homeless Service Center
08.2016 - 01.2017
Catering Associate
Kim's Catering
08.2015 - Current
Medical Biller and Coder
Horsnyder Pharmacy
08.2012 - 09.2018
Bachelor of Science - Community Health
Arizona State University
Associate of Science - Community Health
Cabrillo College
Associate of Science - Kinesiology
Cabrillo College
Associate of Arts - Liberal Arts And Sciences
Cabrillo College
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