Kaileigh Deneka
Jackson,MI
Summary
Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and effective inventory management, achieving significant improvements in store performance. Skilled in training and mentoring staff, fostering a collaborative environment that drives results and elevates customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar General
06.2021 - Current
- Supervised daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to enhance performance.
- Implemented inventory management systems, reducing stock discrepancies and improving tracking accuracy.
- Developed and executed promotional strategies to increase store traffic and drive sales growth.
- Analyzed sales data to identify trends, supporting informed decision-making for merchandising strategies.
- Ensured compliance with safety regulations, maintaining a secure environment for employees and customers.
- Collaborated with corporate teams to align store goals with broader organizational objectives effectively.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty retention efforts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Custodian
Aramark
03.2024 - 11.2024
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with health standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, enhancing operational efficiency.
- Conducted regular inspections to identify maintenance needs and reported issues promptly.
- Trained new staff on safety protocols and effective cleaning techniques to ensure high service standards.
- Developed schedules for daily cleaning tasks, optimizing workflow and resource allocation.
- Collaborated with team members to implement improved cleaning processes, increasing overall productivity.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
Education
High School Diploma -
Northwest Highschool
Jackson, MISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
Timeline
Custodian
Aramark
03.2024 - 11.2024
Store Manager
Dollar General
06.2021 - Current
High School Diploma -
Northwest Highschool