Kailen Coleman
Surprise,AZ
Summary
Well-rounded, compassionate and caring professional working with all learning styles with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DSP 1
Cole County Residential Services Inc.
Jefferson City, MO
01.2023 - 03.2024
- Provided support for individuals' daily activities such as bathing, dressing, and grooming.
- Developed and implemented customized meal plans based on individual dietary needs.
- Supported clients in attaining their desired outcomes.
- Administered medications and provided medication reminders to clients.
- Maintained cleanliness and ensured safety for clients.
- Ensured safe and efficient client transitions through Hoyer and gait belts.
- Provided assistance and guidance to clients during outings.
- Managed scheduling and coordination of doctor appointments.
Sales Rep/CSR/ License Insurance Agent
OPTUM
Horsham, PA
07.2020 - 12.2022
- Provided comprehensive support for service calls, claims processing, payment administration, and data entry.
- Aided in handling provider calls.
- Currently holds licenses in more than 4 states
- Specialized in guiding members towards the most suitable Medicare supplement plan for both the individual and their spouse.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Gathered feedback from customers regarding products and services.
- Identified customer needs and provided appropriate solutions.
- Maintained up-to-date knowledge of company products and services.
- Handled customer inquiries and complaints in a timely manner.
Shift Manager
MCDONALDS
Jefferson City, MO
03.2015 - 10.2020
- Provided guidance to new and existing staff for adherence to correct protocols.
- Implemented successful tactics to maintain excellent control and management within my designated area of oversight.
- Serve as a role model for the company by embodying professionalism and dedication.
- Maintained smooth business operations through effective employee placement throughout the day.
- Achieved significant accomplishments.
- Demonstrated strong work ethic
- Consistently praised by colleagues for my work ethic.
- Ensured compliance with food safety regulations and quality standards.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Insurance Agent
PLATINUM SUPPLEMENTAL INSURANCE
Jefferson City, MO
05.2019 - 09.2019
- Outside sales position with a track record of driving sales growth.
- Provided support to farmers, ranchers, and rural residents in the Midwest.
- Performed door-to-door sales of insurance policies.
- Scheduled meetings with prospective clients to discuss available products and services.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
CSR - Customer Service Rep
MAXIMUS
Jefferson City, MO
07.2019 - 08.2019
- Enhanced customer satisfaction through effective communication and problem-solving skills
- Provided assistance to callers inquiring about child support from both parents and employers.
- Effectively handled customer calls related to payments, taxes, employment, liens, and data entry.
- Enforcement experience gained.
- Demonstrated excellent verbal communication skills when interacting with customers.
Child Care Teacher
JOY & GLADNESS CHILDREN'S ACADEMY
Jefferson City, MO
12.2018 - 03.2019
- Taught preschool-age children the fundamentals of ABC, colors, reading and writing
- Took initiative in managing food preparation and basic chores
- Strengthened understanding of core concepts
- Safely and responsibly nurtured infants aged 3 months - 1 year old by providing support during feeding sessions, burping routines, playtime activities, and tummy time
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
Sole Proprietor, sales
CHEF SHAMY ROADSHOW
Jefferson City, MO
09.2018 - 01.2019
- Demonstrated strong commitment to accountability and reliability in previous position.
- Managed and operated a venue inside of Sam's Club
- Managed projects independently, ensuring efficient completion.
- Managed the proper preparation and installation of my booth
- Effectively persuaded and engaged customers through product presentations leading to increased sales.
- Maintained accurate records of store inventory and tracked sales performance at Columbia, MO Sam's Club and Jeff City, MO Sam's Club.
- Achieved commission-based pay.
- Maintained inventory levels by ordering supplies when needed.
Education
High school diploma -
Duff Christian Academy
Lilburn, GA06.2016
Skills
- Customer Service
- Supervisor
- Cashier
- Business Development
- Microsoft Office
- Door-to-Door Experience
- Call Center
- Daycare
- Computer Skills
- Phone Etiquette
- Insurance Sales
- OTP1
- Cold Calling
- Siebel
- Payment Processing
- Management Experience
- Healthcare
- Claims Processing
- Medicare
- Data entry
- Salesforce
- Telecommunication
- Medicare supplement plans
- Child Development
- Learning disabilities expertise
- Positive Role Model
- Data Collection
Certification
- Driver's License, 07/01/18, Present
- OSHA, 03/01/15, Present
- Insurance License, 08/01/19, 08/01/24, Accident & health or sickness
- First Aid, CPR
- Med certificate
Timeline
DSP 1
Cole County Residential Services Inc.
01.2023 - 03.2024
Sales Rep/CSR/ License Insurance Agent
OPTUM
07.2020 - 12.2022
CSR - Customer Service Rep
MAXIMUS
07.2019 - 08.2019
Insurance Agent
PLATINUM SUPPLEMENTAL INSURANCE
05.2019 - 09.2019
Child Care Teacher
JOY & GLADNESS CHILDREN'S ACADEMY
12.2018 - 03.2019
Sole Proprietor, sales
CHEF SHAMY ROADSHOW
09.2018 - 01.2019
Shift Manager
MCDONALDS
03.2015 - 10.2020
High school diploma -
Duff Christian Academy
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