Kailey Clay
San Diego,CA
Summary
Business operations and property management professional with extensive experience in project coordination, tenant relations, customer service, and residential property management. Skilled in managing multiple projects simultaneously, coordinating with vendors and stakeholders, overseeing renovation timelines, and supporting day-to-day business operations. Strong background in communication, relationship management, problem-solving, and delivering exceptional customer experiences in fast-paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Project Manager/Assistant to Real Estate Developer
William Cook Development
Santa Barbara
02.2019 - 05.2026
- Managed residential remodeling and renovation projects from planning through completion, coordinating timelines, vendors, contractors, and project follow-up.
- Served as the primary point of contact between contractors, tenants, vendors, property owners, and stakeholders to ensure smooth communication and efficient operations.
- Supported property management operations including tenant communication, maintenance coordination, scheduling, and operational issue resolution.
- Oversaw multiple projects simultaneously while maintaining organization, prioritizing deadlines, and ensuring projects stayed on schedule.
- Conducted routine site visits to monitor renovation progress, quality standards, and operational needs.
- Coordinated vendor communication, invoices, scheduling, procurement support, and project documentation.
- Built and maintained positive working relationships through professionalism, responsiveness, and strong communication skills.
- Assisted with business operations, reporting, technology systems, and administrative coordination.
Server
Lure Fish House
Santa Barbara, California
12.2015 - 02.2019
- Delivered exceptional customer service in a fast-paced, high-volume restaurant environment while maintaining professionalism and attention to detail.
- Managed multiple priorities simultaneously while ensuring efficiency, accuracy, and a positive guest experience.
- Built strong interpersonal relationships with guests and team members through communication, collaboration, and responsiveness.
- Resolved customer concerns professionally while maintaining high service standards.
- Collaborated with management and team members to support smooth daily restaurant operations.
- Developed strong multitasking, problem-solving, and communication skills in a dynamic hospitality environment.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05-2020
Associate of Arts - Social And Behavioral Sciences
Santa Barbara City College
Santa Barbara, CA05-2018
Skills
- Experience coordinating residential renovation and property improvement projects
- Strong communication and stakeholder management skills
- Experienced working in fast-paced customer-facing environments
- Comfortable managing multiple priorities and operational tasks simultaneously
- Skilled in building collaborative working relationships with tenants, vendors, contractors, and clients
- Scheduling & Calendar Management
- Project Tracking & Documentation
- Email & Business Communication Systems
Certification
- Real Estate Salesperson License
Timeline
Project Manager/Assistant to Real Estate Developer
William Cook Development
02.2019 - 05.2026
Server
Lure Fish House
12.2015 - 02.2019
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - Social And Behavioral Sciences
Santa Barbara City College