Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailey Cochran

Brookston

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

RCS Team Lead

IU Health
08.2023 - Current
  • Developed strategies to increase team productivity and improve customer service levels.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Updated existing records with new or revised information as needed.

RCS Associate

IU Health
07.2020 - 08.2023
  • Managed customer relations through communication and helpful interactions.
  • Maintained detailed inquiry logs for performance monitoring.
  • Routed incoming calls to appropriate departments.
  • Worked effectively in fast-paced environments.
  • Answer incoming calls, greeting callers and providing information transferring the call.
  • Page doctors to inform of incoming calls.
  • Update and add provider and clinic information through Amcom system.
  • Helped prepare a new team member training binder.

Home Caregiver

Homecare By Design
10.2019 - 07.2020
  • Completed data entries in charts and logbooks to document client progress.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Monitored client behaviors and emotional states, reporting concerns to and documenting information in files.

Esthetician

Christina And Co
01.2018 - 10.2019
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Scheduled client consultations and treatments.
  • Maintained appropriate decorum and professionalism at all times.
  • Answered multi-line phone, return client calls and scheduled appointments.

Education

Esthetician -

Christina And Company Education Center
Lafayette, IN
01.2018

Cosmetology -

Christina And Company Education Center
Lafayette, IN
08.2017

High School Diploma -

William Henry Harrison High School
West Lafayette, IN
06.2017

Skills

  • Time Management
  • Attention to Detail
  • Computer Skills
  • Active Listening and Communication Skills
  • Problem-solving

Timeline

RCS Team Lead

IU Health
08.2023 - Current

RCS Associate

IU Health
07.2020 - 08.2023

Home Caregiver

Homecare By Design
10.2019 - 07.2020

Esthetician

Christina And Co
01.2018 - 10.2019

Esthetician -

Christina And Company Education Center

Cosmetology -

Christina And Company Education Center

High School Diploma -

William Henry Harrison High School

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Kailey Cochran