KAILEY Daniel

• Greeted customers entering restaurant and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs

• Took cash and credit card payments via phone, in person, and through email.
• Trained and supervised a team of customer services representatives in providing quality service to customers.
• Answered product and service questions, suggesting other offerings to attract potential customers.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and and equipment.
• Provided customized care according to individual health plan.
• Maintained compliance with HIPPA and organizational privacy-protecting policies while creating a positive patient experience.

• Assisted with patient intake and documentation
• Performed diagnostic scans and X- rays for patients
• Reviewed treatment plans with patients
• Explained insurance coverage and benefits
• Managed front desk responsibilities and scheduling
• Maintained accurate patient records
• Handled intake forms and office documentation

Operations & Office Management

• Oversee daily operations of a chiropractic clinic
• Manage scheduling flow and patient volume
• Ensure compliance with healthcare regulations and office procedures

Insurance & Revenue Cycle

• Verify insurance eligibility and benefits
• Coordinate billing processes and patient financial communication
• Support revenue tracking and collections awareness

Leadership & Team Management

• Supervise and support office staff
• Train and onboard new employees
• Monitor team performance and maintain accountability

Financial & KPI Management

• Balance cash drawer and manage daily financials
• Track and analyze key performance indicators (KPIs)
• Support business growth through performance monitoring

Technical & Systems

• Utilize EMR/EHR systems for patient records and workflow
• Maintain accurate digital documentation and reporting