Karoline Montero
Edinburg,TX
Summary
Dynamic professional with a versatile background in customer service and patient care. Known for attention to detail and effective communication, eager to enhance operational efficiency and patient satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Cashier
H-E-B
Edinburg, TX
07.2023 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure a smooth checkout experience.
- Educated customers on store policies, product details, and loyalty programs.
- Ensured cleanliness and organization of the checkout area for optimal operations.
Nursing Student
South Texas College
McAllen, Texas
08.2025 - 07.2026
- Provided direct nursing care to patients, including hygiene care, medication administration, and other treatments.
- Engaged in direct patient care under supervision of licensed nurses.
- Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
- Documented patient information accurately in electronic health records systems.
- Assisted nursing staff with daily operations and administrative tasks.
- Provided emotional support for patients undergoing stressful situations or treatments.
- Participated in clinical practice sessions to enhance nursing skills and knowledge.
- Coordinated various patient care activities simultaneously in a fast-paced environment. simultaneously while providing quality care.
- Demonstrated knowledge of infection control practices within clinical setting.
- Promoted open communication and honored patient rights and confidentiality.
- Managed multiple tasks simultaneously while providing quality care.
- Supported nursing staff with daily operations and administrative tasks as needed.
Receptionist/Customer Service Cashier
Superior Oil Express
Mission, Texas
08.2021 - 06.2023
- Greeted customers and ensured a welcoming atmosphere at the service desk.
- Processed payments and handled cash transactions accurately at the register.
- Managed phone calls and directed inquiries to appropriate staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted technicians with customer service issues and service updates.
- Assisted technicians with customer service issues and service updates as needed.
- Collaborated with team members to improve front desk operations and customer care.
Education
Vocational-Technical Education
South Texas College
McAllen, TX07-2026
High School Diploma -
Robert Vela High School
Edinburg, TX05-2021
Skills
- Customer care
- Team collaboration
- Time management
- Task prioritization
- Direct patient care
- Patient monitoring
- Transaction processing
- Cash handling
- Patient monitoring
- Customer engagement
- Medical records management
- Verbal communication
- Health education
- IV setup
- Product promotion
- Point-of-sale operation
- Specimen collection
- Wound dressing
- Immunizations and vaccinations
- First aid
- Clinical judgment
- Health promotion
- Interdisciplinary collaboration
- Data privacy
- Communication skills
- Payment processing
- Problem-solving
- Sales support
- Product knowledge
- Service assistance
- Conflict resolution
- Task prioritization
- Problem-solving
Certification
- Basic Life Support (BLS) Certified
Timeline
Nursing Student
South Texas College
08.2025 - 07.2026
Cashier
H-E-B
07.2023 - Current
Receptionist/Customer Service Cashier
Superior Oil Express
08.2021 - 06.2023
Vocational-Technical Education
South Texas College
High School Diploma -
Robert Vela High School